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About the Role

The Client Solutions Lead is responsible for defining and delivering the SMB Client Solutions strategy across the UK & Ireland, acting as the product lead for client experiences ensuring Global Payments delivers seamless, compliant and commercially effective solutions for new and existing customers. This role drives the strategy for digital self-service and customer engagement experiences, supports the adoption of strategic platforms and the evolution away from legacy experiences, and works closely with product, technology, commercial, operational and compliance teams to improve customer outcomes.

Responsibilities

Guide and influence the team’s clarity of vision, strategy and OKR’s.
Collaborate with cross-functional teams to align product goals and delivery phases with overall business objectives.
Collaborate with GTM teams to pilot, launch, and iterate on products.
Lead the end-to-end product lifecycle, from ideation to launch, and ongoing enhancement, with a focus on seamless integration into our business.
Work closely with platform product teams to ensure E2E delivery of the right experience for our customer.
Stay informed about industry trends, market demands, and competitor activities within the card issuance landscape.
Conduct regular market research to identify opportunities for product differentiation and improvement.
Establish key performance indicators (KPIs) for our solutions and regularly assess product performance.
Identify areas for optimization and work with relevant teams to implement improvements, ensuring a seamless and efficient experience.

Requirements

Bachelor's Degree
Relevant Experience or Degree in: Business or Computer Science; Combination of relevant training and/or experience in lieu of degree
Typically Minimum 10+ Years Relevant Exp
Experience in similar business product services and/or external customer/market experience
Master's Degree
MBA
Prefer experience in a software development environment or in a professional services role.
Prefer software or IT background (i.e., degree or experience).
Prefer direct experience with doing software development, testing and/or business analysis.
Prefer experience with Agile software products and delivery methodology.

Skills

Having broad yet in-depth expertise and unique knowledge, uses skills to set and ensure success of company objectives and principles and to achieve goals in creative and effective ways within environments and situations that are complex and difficult.
Having ownership of a function, major account or matrix management responsibilities, uses knowledge to ensure success, strengthen relationships, expand the business through key initiatives, and lead matrix teams on complex projects.
Works on issue that impact design/selling success or address future concepts, products, or technologies.
Creates formal networks with key decision makers and serves as external spokesperson for the organization with key accounts, agencies, partners, vendors, and sales prospects.
Exercises wide latitude in determining objectives and approaches to critical assignments.

Experience Level

Typically Minimum 10+ Years Relevant Exp

Education Level

Bachelor's Degree
Master's Degree
MBA