Lead Product Manager - Online Solutions, SMB Product UK & Ireland (Maternity Cover) at Global Payments Inc. | GB | Rezi

Lead Product Manager - Online Solutions, SMB Product UK & Ireland (Maternity Cover) at Global Payments Inc.

Lead Product Manager - Online Solutions, SMB Product UK & Ireland (Maternity Cover)

Global Payments Inc. · GB

2 weeks ago

Lead Product Manager - Online Solutions, SMB Product UK & Ireland (Maternity Cover)

Global Payments Inc. · GB

17 days ago
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About the Role

The Online Solutions Lead defines and executes the SMB eCommerce strategy for the UK & Ireland, owning the end-to-end online solutions experience. This role drives commercial performance, platform adoption, and Technology Transformation by delivering market-leading propositions that meet customer needs and support legacy platform migration. The Lead collaborates with cross-functional teams to ensure solutions are competitive, compliant, and aligned with business objectives.

Responsibilities

  • Define and maintain the SMB eCommerce product strategy and roadmap.
  • Identify market opportunities and customer needs to drive proposition evolution.
  • Deliver commercial outcomes aligned to revenue, growth, and adoption targets.
  • Own the end-to-end online solutions experience across the customer lifecycle.
  • Drive migration of front-book and back-book customers onto strategic technology platforms.
  • Lead legacy platform retirement activities and support the wider Technology Transformation programme.
  • Ensure propositions comply with regulatory, scheme, legal, and customer duty obligations.
  • Deliver roadmap commitments against agreed timelines and business priorities.
  • Monitor and resolve audit, risk, and compliance actions while working across Product, Technology, Commercial, and Operations teams.

Requirements

  • Bachelor's Degree
  • Relevant Experience or Degree in Business or Computer Science; Combination of relevant training and/or experience in lieu of degree
  • Typically Minimum 10+ Years Relevant Exp
  • Experience in similar business product services and/or external customer/market experience
  • Master's Degree
  • MBA
  • Prefer experience in a software development environment or in a professional services role.
  • Prefer software or IT background (i.e., degree or experience).
  • Prefer direct experience with doing software development, testing and/or business analysis.
  • Prefer experience with Agile software products and delivery methodology.

Skills

  • Broad yet in-depth expertise and unique knowledge
  • Uses skills to set and ensure success of company objectives and principles and to achieve goals in creative and effective ways within environments and situations that are complex and difficult.
  • Ownership of a function, major account or matrix management responsibilities
  • Uses knowledge to ensure success, strengthen relationships, expand the business through key initiatives, and lead matrix teams on complex projects.
  • Works on issues that impact design/selling success or address future concepts, products, or technologies.
  • Creates formal networks with key decision makers
  • Serves as external spokesperson for the organization with key accounts, agencies, partners, vendors, and sales prospects.
  • Exercises wide latitude in determining objectives and approaches to critical assignments.

Experience Level

  • Typically Minimum 10+ Years Relevant Exp

Education Level

  • Bachelor's Degree
  • Master's Degree
  • MBA