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About the Role

As a Senior member of the Retail Onboarding team, you will play a key role in driving, optimizing, and scaling our onboarding engine in the German market. You will work closely with internal teams as well as major retail partners, ensuring we maximize both speed and quality.

Responsibilities

Own the end-to-end onboarding of retail partners – from first contact to successful go-live
Actively onboard, train, and support merchants, including conducting on-site training when needed
Coordinate photoshoots and manage external workforce for data entry and catalog creation
Edit, structure, and optimize menus and assortments, with a strong focus on data quality (Excel is a core part of your daily work)
Ensure high-quality product data and continuously improve catalog standards
Collaborate closely with Sales, Account Management, and other stakeholders to remove bottlenecks across the onboarding funnel
Act as a central driver of onboarding velocity by proactively identifying and resolving roadblocks
Analyze and improve workflows, leveraging new technologies to scale operations

Requirements

Demonstrate strong ownership and an entrepreneurial mindset, working independently with limited guidance
Be structured, detail-oriented, and proactive in solving problems
Have excellent communication skills in German and English (written and verbal), and be confident working with senior stakeholders internally and externally
Be comfortable picking up the phone, challenging stakeholders, and driving execution
Bring several years of experience (ideally 4+ years) in sales, account management, operations, or customer support
Be comfortable working with data and Excel/Google Sheets, and be eager to further develop these skills
Have strong analytical and problem-solving skills with a clear bias for action and impact
Thrive in cross-functional environments and actively drive collaboration

Skills

Excel
Google Sheets
Data analysis
Problem-solving
Communication

Location

Germany

Work Type

Flexible working hours

Experience Level

4+ years

Benefits

Attractive salary
Flexible working hours
High ownership and autonomy
Discount on Wolt orders
Public transport allowance
Wellness allowance (Urban Sports Club)
Weekly (virtual) all-hands meetings
Regular team events
30 days paid holiday

About the Company

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world.
In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way.
So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Equal Opportunity

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .