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About the Role
You
will be responsible for ensuring the customer experience in your branch is the best on the high street. Your leadership skills and keen commercial mind will get the best results from your team.
Responsibilities
- Working on the branch floor alongside your team, ensuring they are fully trained and performing at their best.
- Managing a high level of customer expectations and possessing an in-depth knowledge of all products and services.
- Creating and implementing the branch's business plan.
- Working quickly and efficiently in a busy environment while providing excellent service.
- Utilizing computer systems and processes (training will be provided).
Requirements
- Ability to take control of the branch and lead people.
- Meeting FCA standards.
- Delivering top-notch customer service and creating positive outcomes.
- Experience of managing people.
- Experience working in a busy retail environment.
- Leading by example with commercial understanding.
- Knowledge of financial regulations and processes.
- Ability to monitor and explore branch activity to spot opportunities and make customers better off.
- Resilience, versatility, and flexibility to prioritize effectively and deal with changing requests.
- Ability to commute within a 45-minute radius of the branch.
Skills
- Leadership
- Commercial acumen
- Customer service
- Product knowledge
- Business planning
- Organization
- Time management
- Computer proficiency
- Communication
- Problem-solving
- Adaptability
Location
- Pinner, Greater London
Work Type
- Permanent
- Full-time
- 35 hours per week
- Virtual training initially
Experience Level
- Previous experience as a branch manager in a retail environment is desirable.
Salary/Compensations
- London top up payment of £2,093 per annum, pro rata
Benefits
- 25 days holiday pro rata
- Access to private medical insurance
- Competitive pension scheme
- Access to an annual performance-related bonus
- Training and development opportunities
- Salary sacrifice scheme
- Life assurance
- Wellhub access for health and wellness options
- Up to 2 days of paid volunteering per year
About the Company
- Nationwide is committed to the redeployment of employees impacted by change.
- Nationwide has the UK's largest network of over 600 branches.
- Nationwide is a mutual organization owned by its members.
- Nationwide challenges the financial sector status quo and shares profits with members.
- Nationwide is purpose-driven, customer-focused, and committed to the good of society.
Equal Opportunity
- Nationwide is a Disability Confident Level 3 Leader, committed to supporting, valuing, and empowering inclusion.
- Support is available for candidates needing additional assistance throughout the application process.