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About the Role

This role involves working closely with the Head of School Success to manage and grow school partnerships. You will be responsible for ensuring the commercial success of school partnerships by managing communications, resolving issues, and driving value for school partners, ultimately aiming to keep schools full of community bookings and satisfied with the service.

Responsibilities

Manage communications with school partners.
Respond to school partner queries and hold meetings to resolve issues.
Proactively communicate about community groups and partnership successes.
Ensure schools are advocates for the service and set up for contract renewal.
Identify and intervene when revenue targets may be missed.
Leverage internal resources and external relationships to remove blockers to success.
Cultivate positive relationships with all stakeholders at the school.
Demonstrate the value of the service to school partners.
Prepare for and attend regular contract reviews with key stakeholders.
Act as an escalation point for schools and internal teams.
Ensure issues affecting service and success are fully resolved.
Communicate resolutions to schools effectively.

Requirements

Excellent written and verbal communication skills.
Ability to resolve issues in meetings and via well-written emails.
Enjoy working with people and building relationships, both internal and external.
Ability to prioritize effectively, problem solve quickly, and work at a fast pace.
Experience problem-solving.
Ability to understand how to get the best out of conversations with schools and adapt your approach for each account.
Experience working with external senior leaders (such as school business managers or headteachers), ideally in account management.
Evidence of leading on delivering value or retaining contracts.
Excited about working in a scale-up organization with social values at its heart.

Skills

Written communication
Verbal communication
Issue resolution
Relationship building
Prioritization
Problem-solving
Account management
Contract retention

Location

London (Hoxton office)
School site visits
Remote (1-2 days a week)

Work Type

Full-time
Permanent
Hybrid

Experience Level

Account management experience
Experience working with external senior leaders
Experience in the education sector (preferred)
Experience in a scale-up organization

Salary/Compensations

£28,000 - £36,000 per annum
Performance based bonus

Benefits

Time off in lieu for out-of-hours work
Expenses claimable for out-of-hours work

About the Company

School Space aims to create thriving schools at the centre of thriving communities by partnering with schools across the UK to hire out their spaces in the evenings and weekends.
The income generated is used by partner schools to improve educational outcomes and facilities, and build stronger community connections.
Founded as a social enterprise in 2011, School Space has grown to a team of around 30 people.
The company has generated over £13 million for schools.
Recognised by programs like Techstars and Goldman Sachs.
Named one of Escape the City’s 100 best organisations to escape to.
Finalists in the UK’s best Social Enterprise award.
Winners of Digital Agenda’s Impact Tech award.
Encourages team member contribution to culture and development.
Fast-paced work environment with a friendly atmosphere.
Offers learning opportunities and a chance to influence company growth.
Core values: Transparency, Positivity, Initiative, Community, Passion and Learning.

Equal Opportunity

School Space is an equal opportunity employer and values diversity at our company.
We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
School Space is committed to the safeguarding of children and recognizes its responsibility to ensure all staff members are trained and supported to recognize safeguarding concerns.
Promotes safeguarding best practice and aims to foster an understanding of safeguarding responsibilities in team members.
Has procedures in place to support everyone who uses a school space to safeguard children's wellbeing and protect them from harm.