Onboarding Manager (m/w/d) – Customer Onboarding für Praxissoftware
DOMUS Consult Wirtschaftsberatungsgesellschaft mbH · BE, DE
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About the Role
In this role, you will guide medical practices through the transition to new software, managing the entire onboarding process from initial planning to successful go-live. You will bridge project management, technical implementation, and direct customer interaction to ensure practices are well-prepared to use their new system.
Responsibilities
- Manage the entire onboarding process from contract signing to go-live and handover to customer service.
- Learn practice workflows and requirements to configure the practice management system accordingly.
- Coordinate data migration with the internal data migration team.
- Train doctors, medical assistants, and practice management staff in an understandable manner tailored to their knowledge level.
- Liaise with practice teams, laboratories, external IT service providers, and telematics infrastructure providers.
- Serve as the primary point of contact for practices and provide feedback and improvement suggestions to product management and development.
Requirements
- Minimum one year of experience in project management or a minimum of three years in customer service/customer success within the IT or software sector.
- Comfortable presenting to groups and explaining concepts clearly.
- Possess good technical understanding and hands-on ability with hardware and network issues.
- Ability to structure and manage multiple projects, seeking solutions to obstacles.
- Communicate clearly and friendly, work well in a team, and take ownership of goals.
- Willingness to learn about the healthcare market and be situationally flexible.
- Fluent German (C1/C2 level) and good English language skills.
Skills
- Project Management
- Customer Service
- Customer Success
- Technical Understanding
- Hardware
- Network
- Communication
- Teamwork
- Problem-Solving
- German C1/C2
- English
Location
- Berlin
Work Type
- Hybrid
- Homeoffice-Möglichkeit
Experience Level
- Minimum 1 year in Project Management
- Minimum 3 years in Customer Service/Customer Success
Benefits
- Structured onboarding into the product, practice operations, and telematics infrastructure.
- Close collaboration with team leadership within the support and onboarding team.
- Collegial support.
- Office workspace in Berlin.
- Short decision-making processes.
- Scope for developing onboarding processes.
- Opportunities for team development and taking on responsibility.
About the Company
- DOMUS Consult assists in the application process, conducts initial interviews, and presents suitable candidates to the client.
- The client is a provider of cloud-based practice management software.