Travel, Accommodation & Venues Manager at Clarion Events | GB | Rezi

Travel, Accommodation & Venues Manager at Clarion Events

Travel, Accommodation & Venues Manager

Clarion Events · GB

2 weeks ago

Travel, Accommodation & Venues Manager

Clarion Events · GB

17 days ago
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About the Role

This is a 7-month sabbatical cover role within the Central Event Operations team, seeking an experienced Travel, Accommodation and Venues Manager to act as the main liaison for the Travel Management Company, work with the event housing partner, and source venues for global events.

Responsibilities

  • Act as the principal business contact for Clarion’s global travel management arrangements, coordinating with regional stakeholders and suppliers.
  • Manage supplier service across FCM, Uber for Business and Crisis24, including escalations, renewals, platform configuration and issue resolution.
  • Support employees during travel disruption and complex cases, coordinating with suppliers, insurers and internal stakeholders.
  • Maintain travel guidance, FAQs, communications and platform data, including traveller profiles, cost codes and policy content.
  • Own the relationship with Clarion’s event accommodation partner and support show teams to improve adoption, visibility and commercial performance.
  • Review booking performance, release dates, hotel inventory, group bookings, reconciliations and commission arrangements, providing support to event teams.
  • Perform venue searches for events and internal requirements, from brief development and market research through proposal comparison, site visits and recommendation.
  • Negotiate with venues and hotels, including rates, commissions, concessions, payment schedules, cancellation, attrition and other risk-sensitive clauses.
  • Prepare costings for venue options and clearly communicate financial risk associated with each contract to all relevant parties.
  • Review contracts with support of a manager, propose amendments, and escalate material risks for legal, finance or senior approval.
  • Consider health, safety, security and sustainability during venue sourcing.
  • Support teams with designing event floorplans.
  • Maintain clear records and management information covering contracts, commitments, commissions, options and key deadlines.

Requirements

  • Proven and confident understanding and experience of the corporate travel market.
  • Good knowledge of group accommodation.
  • Preferably some experience or knowledge of international venues sourcing.
  • Previous experience and knowledge of TMC operations, traveller support and management and online booking tools.
  • Strong experience in at least one of the following: event/attendee housing, meetings and events, or international venue sourcing and contracting.
  • Able to quickly learn and adopt technology and online platforms and tools.
  • Good knowledge of Microsoft suite.
  • Strong supplier and stakeholder management skills, including the ability to resolve difficult service issues constructively.
  • Excellent organisation and prioritisation across a varied portfolio with fixed deadlines and frequent ad-hoc issues.
  • Confident reviewing and negotiating commercial contracts and explaining financial risk in plain English to non-specialists.
  • Good commercial judgement and confidence working with rates, commissions, deposits, budgets and management information.
  • Clear written and verbal communication with the credibility to work across functions, geographies and levels of seniority.
  • Proactive, calm and practical approach to problem solving.
  • Self-motivated, proactive and able to take responsibility.

Skills

  • TMC operations
  • Traveller support
  • Online booking tools
  • Event/attendee housing
  • Meetings and events
  • International venue sourcing and contracting
  • Microsoft suite
  • Supplier management
  • Stakeholder management
  • Commercial contract negotiation
  • Financial risk communication
  • Commercial judgement
  • Written communication
  • Verbal communication
  • Problem solving

Location

  • Global

Work Type

  • Full-time
  • Contract

Experience Level

  • Experienced

Benefits

  • 25 days’ holiday plus bank holidays
  • End of year wellbeing shutdown
  • Extra day of leave for personal celebration
  • Summer Hours in August (3pm finish on Fridays)
  • Helping Our World (HOW) Days – one paid day per quarter for charity work
  • Pension Scheme
  • Private Medical Insurance
  • Health Cash Plan
  • Wellbeing Library (MYNDUP)
  • Mentoring Programme
  • Season Ticket Loan
  • Cycle to Work Schemes
  • Free on-site gym and shower facilities
  • Free eyesight tests
  • Free flu vaccination

About the Company

  • Clarion Events is one of the world’s leading event organisers, producing and delivering innovative and market-leading events since 1947.
  • Clarion Events embrace diversity and equal opportunities in all that we do.
  • Clarion is private equity backed and owned by Blackstone.
  • Blackstone is one of the world’s leading global investment funds, investing capital for the long term in order to build successful, resilient businesses.
  • Our purpose is to deliver exceptional customer outcomes and experiences, by making every connection count.
  • Our vision is we want every one of our products to be a market leader in customer satisfaction and delight.

Equal Opportunity

  • Clarion Events embrace diversity and equal opportunities in all that we do.
  • We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
  • The more inclusive we are, the better our work will be.
  • We encourage employees to be open and confident and recognise that every member of the team makes a vital contribution.
  • Clarion embraces equality, diversity and inclusion and seeks to promote these principles in all of our business activities.
  • When recruiting new employees or providing opportunities for promotion, we will recruit, develop and retain the most talented people, regardless of background, and make the best use of their talents.
  • Ensure that no person is unlawfully discriminated against.
  • Select the best person for the role based on their skills, qualifications and abilities.
  • This statement sets out our commitment to equal opportunities and to preventing discrimination in the workplace.