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About the Role
Assist staff with expediting problem payments, follow up with guests regarding satisfaction, and process all guest check-ins. Coordinate with various departments to resolve guest issues and track room readiness. Assist management in hiring, training, and motivating employees. Maintain a professional appearance and adhere to company policies.
Responsibilities
- Process guest check-ins by confirming reservations, assigning rooms, and issuing keys.
- Process all payment types including room charges, cash, checks, debit, or credit.
- Set up accurate guest accounts, including sharewiths, separate room/tax/incidentals, and comps.
- Anticipate sold-out situations and find alternative accommodations for guests.
- Block rooms in the computer and identify designated requirements and requests.
- Contact appropriate departments to resolve guest issues or requests.
- Coordinate with Housekeeping to track room readiness for check-in.
- Review shift logs and document pertinent information.
- Count bank at the beginning and end of shift.
- Balance and drop receipts according to Accounting specifications.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
- Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
- Report accidents, injuries, and unsafe work conditions to manager.
- Complete safety training and certifications.
- Follow all company policies and procedures.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Anticipate and address guests’ service needs.
- Speak with others using clear and professional language.
- Prepare and review written documents accurately and completely.
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Ensure adherence to quality expectations and standards.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested.
Requirements
- Applicants should have a valid work visa for Japan or be eligible to work in Japan.
Skills
- Guest service
- Payment processing
- Reservation management
- Communication
- Problem-solving
- Teamwork
Location
- Japan
Work Type
- Full-time
Experience Level
- At least 1 year of related work experience
Education Level
- High school diploma or G.E.D. equivalent
About the Company
- Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
- As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
- JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
- JW believes our associates come first. Because if you're happy, our guests will be happy.
- JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott.
- Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
- JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
- Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.
Equal Opportunity
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.