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About the Role

POP MART is seeking a Full-Time Sales Associate for its Sydney Domestic Airport location. This role is ideal for individuals who enjoy customer interaction, thrive in busy environments, and wish to grow with a global brand in the fast-paced, high-volume retail sector.

Responsibilities

Engage customers confidently and provide friendly, energetic service
Share product knowledge and introduce new collections
Support sales targets through upselling and cross-selling
Replenish stock and maintain strong visual merchandising
Keep the store clean, organised and customer-ready
Support deliveries, stock counts and inventory accuracy
Process transactions accurately through POS
Follow store procedures and loss prevention measures
Support product launches and peak trading periods

Requirements

Confident and customer-focused communicators
Passionate about retail, pop culture or collectibles
Energised by fast-paced, high-volume environments
Reliable, positive and able to stay composed during busy periods
Quick learners with strong attention to detail
Fluent in English (Mandarin/Chinese highly regarded)
Flexible availability across all 7 days is required
Typical rosters include weekends and late shifts
Full permanent working rights in Australia required
Must be able to commit to permanent full-time availability

Skills

Customer service
Product knowledge
Upselling
Cross-selling
Visual merchandising
Inventory management
Point of Sale (POS) operations
Loss prevention
Communication

Location

Sydney Domestic Airport

Work Type

Permanent Full-Time

Experience Level

Entry Level

Salary/Compensations

$61,000 + Super + Monthly Incentives

Benefits

Work with products customers genuinely love
Weekly new releases keep every day exciting and fast-moving
Clear career progression opportunities within a growing business
Job security with a rapidly expanding global brand
Monthly product incentives (post-probation)
Supportive, energetic and inclusive team culture
Annual POP LAND (Beijing) pass
A colourful, creative retail environment

About the Company

Founded in 2010, POP MART is a leading global pop culture and entertainment company.
With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers.
Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY.
As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms, bringing joy to consumers around the world.
POP MART is a global pop‑culture and designer‑toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.

Equal Opportunity

POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.