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About the Role
As a Customer Strategist at Assembled, you will help customers tackle challenges in customer support, owning the relationship and results from implementation through renewal and expansion. You will work alongside business leaders and operators to forecast demand, manage staffing, optimize schedules, and leverage AI. Your role will also involve shaping Assembled's growth by contributing to post-sales experience, expansion strategy, and product decisions.
Responsibilities
- Own the customer relationship and the results, partnering with a portfolio of customers to understand business priorities, build relationships, and deliver measurable results.
- Develop thoughtful account strategies and stay ahead of risks to drive renewals and expansion.
- Analyze customer operations, product usage, and performance data to identify challenges and opportunities.
- Translate data insights into clear, actionable recommendations for customer leaders.
- Collaborate across customer teams and Assembled's Product, Solutions, and Sales teams to align priorities and drive projects.
- Assist customers in rethinking workflows, solving operational challenges, and adopting new capabilities through hands-on use of Assembled.
- Lead trainings and business reviews connecting product adoption to measurable business results.
- Incorporate customer insights into product decisions.
- Help shape the account expansion strategy.
- Lead initiatives to improve the customer journey and team processes.
Requirements
- Comfortable digging into messy problems, unfamiliar technology, and complex workflows.
- Ability to identify root causes and determine necessary changes.
- Skill in making sense of complex data, spotting opportunities, and turning insights into clear recommendations.
- Understanding of business drivers and how to create lasting value.
- Ability to prioritize, make decisions, and act quickly on ideas.
- Takes ownership and finds ways around roadblocks.
- Ability to build trust with various stakeholders, communicate complex ideas clearly, and align people.
- Ability to learn quickly, seek feedback, and adapt approaches.
- Regularly uses AI to solve problems and get things done.
- Experience in consulting, engineering, analytics, or business operations is a plus.
- Experience with complex B2B software, workforce management, customer operations, or conversational AI is a plus.
Skills
- Data analysis
- Problem-solving
- Business strategy
- Customer relationship management
- Project management
- AI utilization
- Communication
- Collaboration
Location
- San Francisco
- New York
- London
Work Type
- Full-time
Experience Level
- Mid-level
About the Company
- Assembled helps companies scale great customer support by providing tools to manage complexity, including AI agents, demand forecasting, scheduling software, and intraday adjustments.
- Trusted by over 400 companies, including DoorDash, Salesforce, Stripe, and Sephora.
- Has raised $71M from NEA, Emergence Capital, Stripe, and Basis Set Ventures.
- Profitable and growing, tackling complex challenges in the evolving customer support landscape driven by AI.
Equal Opportunity
- We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work.
- For United States Applicants: Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
- For United Kingdom Applicants: Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.