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About the Role
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. We are looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Agentforce is the future of AI, and you are the future of Salesforce.
Responsibilities
- Define business questions and prioritize analysis based on the Customer Success business model, KPIs, and stakeholder situations.
- Analyze customer Salesforce utilization, product consumption, and churn risk trends to provide concrete improvement proposals.
- Collaborate with Business Partners to deliver timely insights for discussions with CSG leaders, sales strategy departments, and executive decision-making.
- Continuously improve analytics methods and processes, and contribute to data governance by ensuring data quality, defining data, and managing access in alignment with stakeholders.
- Contribute to the development of data marts and dashboards for analysis.
Requirements
- Over 5 years of practical experience in business problem analysis and decision support using data (e.g., corporate planning, business planning, sales planning, data analysis).
- Understanding of Customer Success or SaaS business models and operational processes.
- Practical experience in data extraction and aggregation using SQL.
- Practical experience in building executive dashboards using BI tools (e.g., Tableau).
- Practical experience in analyzing data from CRM (e.g., Salesforce) and cloud data warehouses (e.g., Snowflake).
- Practical experience in quantitative analysis and financial modeling using Excel / Google Sheets.
- Ability to independently determine the direction of data utilization based on stakeholder challenges.
- Experience in prioritizing multiple requests and presenting analysis results to senior leaders.
- Business-level Japanese proficiency (ability to conduct meetings and create documents in Japanese, equivalent to JLPT N1 or higher).
- Business communication skills in English (ability to read documents, participate in meetings, and present in English).
Skills
- SQL
- BI Tools (Tableau)
- CRM (Salesforce)
- Cloud Data Warehouse (Snowflake)
- Excel
- Google Sheets
- Data Analysis
- Quantitative Analysis
- Financial Modeling
- Data Governance
- Python
- R
- Statistical Modeling
- Machine Learning
Location
- Remote
- Hybrid
Work Type
- Full-time
Experience Level
- 5+ years
Benefits
- Benefits and resources support balance and well-being.
About the Company
- Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
- Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life.
- The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
- Ready to level-up your career at the company leading workforce transformation in the agentic era?
- Agentforce is the future of AI, and you are the future of Salesforce.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- At Salesforce, we believe in equality for all.
- We believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
- Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
- It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
- Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
- The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.