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About the Role
As the R&D Programs & Operations Lead, you will be responsible for optimizing departmental operations and cross-departmental collaboration. You will manage planning cycles, communication, and goal tracking, ensuring the Product department functions efficiently and effectively. This role requires leveraging expertise in program and project management, administration, relationship-building, and storytelling to enhance operational efficiency and cooperation.
Responsibilities
- Lead operations from start to finish.
- Establish robust cadences and administrative frameworks.
- Spearhead tracking initiatives and own annual and quarterly planning end to end.
- Champion company-wide product development adherence.
- Design and maintain the product development framework and gates, and forum structure.
- Refine Department strategies as ROLLER expands.
- Orchestrate and streamline meeting frameworks with clear objectives, purposes, and agendas.
- Provide continuity and cover for the Chief Product Officer and VP of Engineering during absences.
- Continuously enhance the Department's operational rhythm.
- Manage seamless collaboration among teams and partners.
- Uphold communication best practices and thorough documentation.
- Share comprehensive context and promptly address concerns.
- Own roadmap publication, company-wide broadcasts, and the narrative connecting the plan to company goals.
- Support Board and strategic customer communications.
- Build strong relationships with stakeholders in other departments and work with them on shared initiatives.
- Ensure timely escalation to appropriate stakeholders for resolution.
- Coordinate and monitor timelines, milestones, and statuses.
- Flag impediments promptly and keep programs/projects on course.
- Break down assignments into manageable tasks for trackability and successful delivery.
- Orchestrate Department-wide events and company-wide occasions.
- Organize and execute celebrations and milestones.
- Ensure recognition of the Department's hard work, boosting morale and camaraderie.
- Collaborate with Department Leadership and People Business Partners.
- Anticipate and forecast emerging opportunities.
- Devise and implement proactive solutions.
- Continuously scan for areas of improvement, ensuring agility and readiness for success.
Requirements
- Proven experience in taking products to market, with a deep understanding of the entire product lifecycle.
- Ability to collaborate effectively with cross-functional teams to ensure product delivery.
- Demonstrated expertise in Events, Program, or Project Management, ideally within start-ups or scale-up tech environments.
- Proven experience in Organizational Change Management & Communications.
- Track record of effectively prioritizing, managing, and tracking multiple projects concurrently.
- Ability to thrive in the autonomy of a fast-paced, high-growth setting.
- Innate attention to detail and commitment to maintaining high standards of excellence.
- Genuine self-motivation, with a drive to continually learn, evolve, and pioneer.
- Exemplary integrity and trustworthiness, paired with humility and openness to challenge assumptions.
- Exceptional relationship-building skills, enabling quick rapport establishment and internal network expansion.
- Ability to navigate ambiguity with confidence and comfort operating in uncertain situations.
- Proficiency and curiosity to embrace AI and technology.
- Must be required in Sydney to facilitate close collaboration with the Chief Product Officer.
Skills
- Program Management
- Project Management
- Administration
- Relationship-building
- Storytelling
- Organizational Change Management
- Communications
- AI and technology adoption
Location
- Sydney
Work Type
- Onsite
Experience Level
- Mid-level
Benefits
- Work on a category-leading product that customers love in a fun, high-growth industry.
- Team member Assistance Program for health and wellbeing (access to coaching, education modules, weekly webinars).
- 16 weeks Paid Parental Leave for primary carers.
- 4 weeks paid Parental Leave for secondary carers.
- Work with a driven, fun, and switched-on team.
About the Company
- ROLLER is a global SaaS company operating in over 30 countries, powering millions of real-world experiences in the leisure and attractions industry.
- Our mission is to help operators run better businesses while creating great guest experiences by solving complex problems across ticketing, point of sale, self-service, memberships, kiosks, and digital waivers at scale.
- We are a team of 300+ passionate individuals working globally, focused on quality, ownership, and pride in our work.
- We are growing fast, aiming high, and building something that matters.
- We are fast adopters of new technology like AI and empower team members to own their learning and use the latest tools.