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About the Role
Axon River is seeking Customer Service Representatives to provide inbound or outbound call support to clients, offering exceptional customer service while adhering to protocols and guidelines using various web-based systems.
Responsibilities
- Answer customer inquiries with professional courtesy, providing exceptional customer service based on client-specific instructions.
- Document customer inquiry information into a database.
- Verify customer information, making necessary corrections and updates.
- Actively listen to identify opportunities to offer additional information, ensuring the best customer service experience.
- Follow up with callers as needed.
- Utilize statistical contact center data to improve performance.
- Conduct outbound calls for surveys to gather client-specific information.
- Adhere to shift and schedule requirements.
Requirements
- High School Diploma or GED.
- Proficiency in computer operation, internet search engines, and navigating multiple windows/tabs.
- Prior call center or customer service experience is highly desired.
- Effective verbal and written communication skills.
- Ability to multitask, operate a computer, and utilize specialized telephone systems.
- Ability to sit for extended periods.
- Must provide non-cellular high-speed internet service (Fiber, DSL, or cable modem).
- Must meet minimum internet speed requirements.
- Hotspots, satellite, and wireless internet service are not permitted.
- Willingness to use webcam or video features during training and production.
- Successful completion of pre-hire testing.
- Successful completion of a background check.
- Must provide proof of education (high school diploma, GED, or college transcripts/diploma).
- Must provide proof of two valid, in-date forms of identification.
- Ability to perform essential duties satisfactorily.
- Reasonable accommodation may be made for individuals with disabilities.
Skills
- Computer operation
- Internet search engines
- Navigating multiple windows/tabs
- Call center operations
- Customer service
- Verbal communication
- Written communication
- Multitasking
- Specialized telephone systems
Location
- Casey County
- Green County
- Knox County
- Laurel County
- Marion County
- McCreary County
- Pulaski County
- Taylor County
- Wayne County
- Whitley County
Work Type
- Remote
- Work from home
Experience Level
- Prior call center or customer service experience highly desired
Education Level
- High School Diploma or GED
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.