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About the Role

This role leads the Institute's central IT operations function, shaping the operational technology roadmap, overseeing infrastructure and end-user services, and ensuring technology services align with strategy and business needs. The IT Operations leader will be responsible for the performance of the IT Operations team and outsourced service providers, combining service leadership, technical oversight, vendor and financial management, architecture governance, cyber and operational risk management, and strong stakeholder engagement.

Responsibilities

Lead the delivery of secure, reliable and contemporary technology services that support research, corporate and partnership objectives.
Shape the operational technology roadmap.
Oversee infrastructure and end-user services.
Ensure technology services are aligned with strategy and business needs.
Manage the performance of the IT Operations team and outsourced service providers.
Provide service leadership, technical oversight, vendor and financial management.
Govern architecture and manage cyber and operational risk.
Engage with stakeholders across a complex research environment.

Requirements

Relevant graduate or postgraduate qualification, or substantial proven experience across required technology disciplines.
At least 5 years of experience in an IT leadership role, including leadership of engineers, administrators, and service delivery teams.
Demonstrated experience in strategic planning, continuous improvement, and delivery of technology outcomes aligned with organizational objectives.
Comprehensive experience across IT operations, including cloud, networks, infrastructure, service desk, cyber security, IT projects, and governance.
Detailed technical knowledge of enterprise infrastructure, including servers, storage, virtualization, cloud, and network technologies.
Demonstrated experience overseeing information security, networks, end-user services, and outsourced technology providers.
Commercial and financial acumen, including budget, forecasting, supplier, contract, and service-performance management.
Ability to build trusted relationships with senior stakeholders, suppliers, vendors, and managed service providers.
Strong written and verbal communication skills, including technical documentation and the ability to explain complex matters to non-technical stakeholders.

Skills

Strategic planning
Continuous improvement
Technology outcomes delivery
IT operations
Cloud technologies
Network technologies
Infrastructure management
Service desk operations
Cyber security
IT project management
IT governance
Enterprise infrastructure
Server management
Storage management
Virtualization
Information security
End-user services management
Outsourced technology provider management
Budget management
Forecasting
Supplier management
Contract management
Service performance management
Stakeholder relationship building
Written communication
Verbal communication
Technical documentation
Explaining complex matters to non-technical stakeholders

Location

Australia

Work Type

Full-time

Experience Level

At least 5 years in an IT leadership role

Education Level

Relevant graduate or postgraduate qualification

Benefits

Working in a world-class, purpose-built facility dedicated to curing childhood cancer
Up to 5 gifted wellbeing days off (paid) per year
Access to Fitness Passport with discounted rates
Corporate discounts
Discounts on education through UNSW

About the Company

Children's Cancer Institute is committed to curing childhood cancer.
The organization aims to accelerate answers to make curing childhood cancer possible.
The company values owning and delivering meaningful work, collaborating to drive impact, challenging the status quo, and balancing logic with empathy.

Equal Opportunity

Hiring decisions are based on experience, skills, and passion, and how candidates can enhance the organization and its culture.
Embraces diversity and encourages advice on any reasonable adjustments needed during the recruitment process.