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About the Role
The Business Operations / Product Specialist is responsible for driving the business performance of assigned product lines within the Life Science division in Japan, including sales, gross profit, profitability, forecast accuracy, and strategy execution. This role acts as a liaison between the Japanese sales team and global/regional departments to capture business opportunities, resolve issues, and enhance customer satisfaction. The specialist will provide insights into products, markets, customers, and financials to support decision-making and long-term growth.
Responsibilities
- Lead assigned product lines from a business owner perspective, identifying needs, proposing solutions, driving execution, and achieving results.
- Manage product line performance against sales, gross profit, budget, demand forecast, inventory, and other KPIs.
- Develop and maintain product line plans, including market/customer insights, competitive analysis, pricing strategies, product roadmap recommendations, new product introduction/phase-out plans, and risk/growth opportunity response strategies.
- Collaborate with the Life Science sales team and distribution channels to build sales strategies, target customer settings, value propositions, and opportunity follow-up measures.
- Analyze customer opportunity pipelines, sales performance trends, market signals, and sales force information to improve demand visibility and forecast accuracy, participating in SIOP discussions as needed.
- Collaborate with Quality, Manufacturing, Supply Chain, Customer Service, Technical Support, Regulatory Affairs, and Global Product Line Management to drive issue resolution while respecting each department's responsibilities.
- Support technical and commercial communication with customers, including product inquiries, quality complaints, change notifications, and translation/localization.
- Contribute to profitability improvement through price revisions, cost reductions, inventory and SLOB reduction, and operational improvements.
- Liaise closely with Global Product Line Managers and manufacturing sites to obtain the latest information and provide feedback from the Japanese market.
- Execute projects and tasks assigned by the supervisor, contributing to team operational improvements and knowledge sharing.
Requirements
- Understanding of product management and product knowledge for the Life Science division's product lines, including applications, value propositions, product lifecycle, NPI/phase-out processes, and quality requirements.
- Knowledge of demand forecasting and SIOP, with the ability to build data-driven forecasts and explain supply chain risks and business impacts.
- Ability to support pricing strategies, value-based selling, sales initiatives, and sales channel strategies.
- Capability to promote collaboration across sales, marketing, quality, manufacturing, supply chain, customer service, global product line management, and external partners.
- Understanding of sales, gross profit, profitability, pricing, inventory, SLOB, ROIC, and budget management.
- Ability to understand the Life Science market and customers, including customer segmentation, identifying customer needs and unmet needs, and conducting competitive analysis to inform sales initiatives.
- Proficiency in both English and Japanese communication, including conversation, email, presentations, conference calls, translation/localization, negotiation, and persuasion.
- English proficiency equivalent to TOEIC (specific criteria based on company regulations).
- Ability to handle uncertainty and prioritize tasks, organizing ambiguous issues, defining responsible parties, and determining next actions while managing multiple priorities.
- Ownership and proactive execution, identifying needs, proposing solutions, and driving actions without waiting for instructions.
- Leadership and values, demonstrating cooperation, a positive attitude, high ethical standards, accountability, and actions aligned with Corning's values.
- Effective use of Microsoft Excel functions and features.
Skills
- Product Management
- Product Knowledge
- Demand Forecasting
- SIOP
- Pricing Strategy
- Sales Execution
- Cross-functional Communication
- Financial Acumen
- Market Analysis
- Customer Analysis
- English Communication
- Japanese Communication
- Prioritization
- Proactive Execution
- Leadership
- Collaboration
- Microsoft Excel
Location
- Japan
Work Type
- Full-time
Experience Level
- Senior
About the Company
- Corning Life Sciences is a division of Corning Incorporated.