Service Planning , SaaS Service Group - Solution Service Development 1 Section , Enterprise Solution Development Department , Group Sales Division (GSD)
Rakuten · JP
17 days agoImpress employers and recruiters.
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About the Role
This position is within the Service Planning Department, focused on building and growing Rakuten Mobile’s "Mobile Managed Services" from the ground up. You will plan and commercialize new services by combining devices, security, SaaS, IoT, and AI, leveraging corporate mobile lines and devices. The role involves conceiving service concepts, business models, pricing, operations, and Go-to-Market strategies, and driving them to commercialization.
Responsibilities
- Researching markets, customers, and competitors to explore new business opportunities.
- Planning service and business concepts based on corporate customer challenges.
- Designing business models, revenue models, pricing, SLAs, service terms, operations, and Go-to-Market strategies.
- Standardizing and automating business processes using AI Agents to build a scalable cost structure.
- Planning attach/cross-sell strategies for corporate lines, devices, security, SaaS, and managed services.
- Building alliances and delivery structures with Rakuten Group companies, service vendors, and technology partners.
- Driving cross-functional projects involving sales, technology, legal, finance, and operations.
Requirements
- At least 3 years of professional experience.
- Practical experience in new business development, service planning, business planning, product planning, IT service planning, consulting, B2B solution planning/proposal, or project management.
- Experience in organizing customer or business challenges, forming hypotheses, and planning solutions.
- Experience in advancing projects by involving multiple internal and external stakeholders.
- Ability to conceive new services and mechanisms without being constrained by existing methods.
- Ability to learn about unknown topics or technologies and apply them to work.
Skills
- MDM/UEM
- Endpoint Security
- Cloud Phonebooks (PAP, etc.)
- Help Desk
- Kitting
- LCM
- SaaS Managed Support
- Operational monitoring
- AI Agents
- Mobile Security
- Managed Mobility
- Identity
- Zero Trust
- Enterprise Mobility
- Device Management
- Generative AI
- ITSM
- BPO
- Business case formulation
- Sales strategies
- Go-to-Market
- Cross-sell/Upsell initiatives
Location
- Futako Tamagawa Rise Office
Work Type
- Full-time
Experience Level
- 3+ years
About the Company
- The Rakuten Group provides innovative services in the telecommunications and IT industries, aiming for global market growth.
- We are focusing on new business development to empower companies by expanding our B2B service offerings.
- Rakuten Mobile is expanding its solutions business to solve customer operational challenges by combining devices, security, SaaS, IoT, and AI.
- We are strengthening "Mobile Managed Services," a new growth area providing consistent support for service implementation, management, and operations.