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About the Role

As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

Responsibilities

• Deliver exceptional customer experiences by helping customers find the right products and services.
• Act as a go-to tech expert by staying up-to-date with the latest gadgets and services.
• Achieve and exceed sales targets and KPIs using consultative selling skills.
• Collaborate with the team to create a welcoming environment and achieve store goals.

Requirements

• Great communication skills.
• Solution-oriented approach.
• Motivated to achieve and exceed sales targets and KPIs.
• Eager to grow and develop skills in a dynamic environment.
• Resilience and positivity with a can-do attitude.
• Previous customer-facing experience is a plus but not required.

Skills

• Consultative selling
• Customer service
• Sales
• Troubleshooting
• Communication

Location

• Warringah Mall

Work Type

• Permanent
• Part-time
• Full-time

Salary/Compensations

• $34.36 per hour
• Junior rates apply for those under 20 years of age.
• Penalty rates apply for weekday hours after 6 PM, Saturday hours, Sunday hours, and public holidays.

Benefits

• 12% Superannuation
• 30% off Telstra services
• Exclusive offers with over 240 brands and partners
• 16 weeks of paid parental leave
• Telstra Extra Day Off
• Gender affirmation leave
• Cultural Leave
• Blood Donor Leave
• Ability to purchase up to 4 weeks of additional leave
• Flexible working hours
• Supportive approach to parental leave
• Performance rewards
• Recognition programs

About the Company

• Telstra is a leading telecommunications company connecting Australians.
• We are building a connected future so everyone can thrive.

Equal Opportunity

• Telstra celebrates diversity and inclusion.
• We welcome applications from people of all backgrounds, abilities, and experiences.
• We strive to create a workplace where everyone is respected, valued, and can thrive.