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About the Role
As a Customer Service Consultant, you will support the sales team by ensuring smooth customer interactions, assisting with administrative tasks, and providing proactive service that helps drive overall team success.
Responsibilities
- Deliver exceptional service to both internal and external stakeholders, fostering strong relationships and customer loyalty.
- Respond promptly and professionally to all B2B enquiries via phone, and email, maintaining a friendly and engaging manner.
- Accurately process customer orders and prepare event quotes.
- Proactively resolve customer issues, identify opportunities to improve service, and escalate technical discrepancies via the correct channels.
- Build strong relationships across the store network.
- Follow all logistics processes, ensuring accurate information is recorded.
- Contribute to sales goals.
- Support the team with general administrative tasks and consistently promote a positive, collaborative team culture.
Requirements
- Customer centric attitude with previous experience in providing high quality customer service
- Can operate with autonomy as required in a fast-paced environment
- Work well with people
- Excellent attention to detail
- Beverage industry knowledge
Location
- Sydney
Work Type
- Hybrid
Benefits
- Flexible working in every sense
- An exclusive discount card for BWS, Dan Murphy’s, Woolworths, BIG W and other Endeavour Group brands, including our ALH pubs
- Monthly meeting-free days
- A range of free services to help you live well and support your physical, mental and financial wellbeing
- Dedicated learning and development options
About the Company
- At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together.
- Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia.
- With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability.
- Together we create the moments that bring millions of people together.
- We’re all about creating a more sociable future - for our customers and each other.
Equal Opportunity
- We value being a workplace where everyone’s welcome
- Equal opportunity is key
- Flexibility is part of how we roll