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About the Role

The Resident Experience Specialist – Build to Rent is responsible for all leasing activities in accordance with company policies and Fair Housing guidelines, resolving resident issues timely, and providing prompt and professional service. This hybrid role involves working at multiple sites and assisting with running three to six communities simultaneously, exhibiting a strong commitment to service needs and representing the company professionally.

Responsibilities

Ensuring the daily marketing, administrative, and financial operation of the property.
Performing general office administrative duties including answering phones, emails, written correspondence, managing incoming mail, and delivering notices.
Conducting sparkle touch-ups to ensure homes are in pristine condition and assisting with grounds upkeep.
Providing effective customer service to prospective tenants, current residents, and property staff.
Maintaining a strong understanding of the community and local market competitor's specials and floor plans.
Leasing homes and completing necessary documents in accordance with Company standards and Fair Housing guidelines.
Staying up to date with all promotion/leasing incentives.
Ensuring timely and accurate logging of all prospect information and notifications into Property Management software.
Assisting with the lease application process for approval or denial and preparing new lease contracts/move-in requirements.
Using industry-specific technology to promptly communicate concerns.
Reviewing daily exceptions report to ensure all move-in exceptions are cleared and move-in dates are adjusted.
Understanding, utilizing, and promoting all third-party online leasing programs, such as self-guided and virtual tours.
Assisting with completing the Move Out Vacant Inspection Checklist accurately and within the specified deadline.
Assisting with daily community inspections to ensure community policies are being followed.
Performing other duties as assigned.

Requirements

Ability to travel a minimum of 60%.
Ability to travel locally, overnight, in specific regions or states via automobile and airplane may be required.
Full range of motion with upper and lower body.
Continual movement including standing, walking, bending, stooping, crawling, and climbing stairs.
Operations of a motor vehicle onsite, if applicable.
Exposure to all weather conditions.
Lifting at least 20 pounds.
Where required by law, must have state leasing license or ability to obtain the required license(s) within the timeframe required by law.

Skills

Strong written and verbal communication skills.
Intermediate computer knowledge/office equipment skills.
Previous experience in a customer-facing/customer service role.
Strong understanding of Fair Housing guidelines, Policy/Procedures, and leasing documents.

Location

Multiple sites

Work Type

Hybrid
Full-time

Education Level

High School Diploma/GED

About the Company

BH Management, LLC is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies.
Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team.
BH manages over 100,000 units and employs over 2,800 people.
BH is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.”
Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow.
BH is passionate about setting the standard in the multifamily industry.
BH is a welcoming band of go-getters who think big, sweat the details, and take their work (but never themselves) too seriously.
BH sets sights high, owns mistakes, and turns lemons into lemonade.
BH is incredibly proud of where they've come and is ready to tackle what’s next.

Equal Opportunity

BH is an Equal Employment Opportunity Employer.
We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live.
Our posted compensation reflects the cost of talent across multiple US geographic markets.
Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.