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About the Role

The Shift Supervisor is responsible for the oversight and supervision of all Residential Aides and Security, reporting to the Director of Operations.

Responsibilities

Complete intakes for new clients and provide orientation to the facility and DHS rules and regulations.
Collect and make copies of client identification and other necessary documents.
Maintain required documentation in case records (written and computer databases) and update client records per policy.
Perform hourly area inspections to ensure shelter rules are adhered to.
Monitor residents' on-site activities.
Perform inspections of the facility and neighborhood, documenting and reporting incidents.
Monitor sitting areas, laundry rooms, and cafeteria to ensure client adherence to shelter rules.
Assist in planning and organizing recreational activities, events, and outings.
Assist clients with daily living skills, including waking them, and providing clothing and personal care items.
Remind clients of daily schedules and appointments.
Ensure client records are kept out of units per policy.
Secure client personal property and maintain a detailed inventory of belongings.
Observe client behavior, reporting any unusual behavior to case management and clinical staff.
Attend and participate in all required agency meetings, including staff meetings, house meetings, in-service training, and case reviews.
Assist in the Cafeteria with serving meals.
Perform other duties as assigned by supervisory staff.
Provide orientation for all new Residential Aides to the facility.
Assist the Director of Operations with shelter operational tasks.
Supervise Residential Aides and Security to ensure safe and efficient service provision.
Ensure proper communication of critical information at shift change.
Schedule daily assignments for Residential Aide and Security Staff and monitor performance.
Arrange for coverage for unscheduled absences and unexpected situations.
Conduct and document supervision of all direct reports.
Lead subordinates in Safe Crisis Management techniques.
Complete incident reports and submit them to DHS and/or 163rd Council Supervisors.
Ensure appropriate processing of new and returning clients for DHS approval and bed assignment.
Oversee bed sign-ins, curfew checks, and vacancy reporting in CARES.
Maintain a timely, effective, and cordial working relationship with DHS Vacancy Control.
Supervise staff in packing, storing, and tracking client belongings.
Oversee bed moves and unit searches under the direction of Supervisors.
Record and respond to client issues and complaints.
Work collaboratively with Maintenance, Security, Vendors, and Emergency Responders.
Track and report visits and services rendered by vendors/contractors during shift.
Complete inventory of client supplies and linen.
Ensure client safety and security by monitoring video surveillance and fire prevention systems.
Conduct building inspections and coordinate with the Director of Operations on safety drills.
Inform residents of house rules and regulations and involve social or case workers for client follow-up.
Assist with fire drills and staff and client evacuation.
Perform all other duties as assigned.

Requirements

High School Diploma, GED, or HSE required.
3+ years of supervisory experience working in social service, housing, or emergency shelter.
3+ years of shift management.
3 years of experience with the CARES reporting system or a similar system.
Must possess strong organizational, writing, communication, and computer skills.
Proficiency in MS Suite and Google Suite.
F-80 Fire Safety Coordinator certification or the ability to obtain in 3 months.
NYC Food Handlers Certificate or the ability to obtain one in 3 months.
CPR certification required.
Must be able to travel locally using public transportation.

Skills

Organizational skills
Writing skills
Communication skills
Computer skills
MS Suite proficiency
Google Suite proficiency
Safe Crisis Management techniques

Location

Bronx

Work Type

Full-time
Onsite

Experience Level

3+ years of supervisory experience
3+ years of shift management
3 years of experience with CARES reporting system

Education Level

High School Diploma, GED, or HSE
Bachelor's degree in human services or a related field is preferred

Salary/Compensations

$27.48/hr

Benefits

Competitive salary
Incentive
Benefits

About the Company

Created in 1966, the 163rd Street Improvement Council, Inc. (or the Council) became involved in the fight against community deprivation of resources in the South Bronx.
The Council began to create affordable housing in the community.
The 163rd Street Improvement Council operates homeless shelters funded by New York City’s Department of Homeless Services.
Each shelter offers clients a supportive, structured, therapeutic, safe, and drug-free facility.
Homeless men and women are provided with comprehensive services to stabilize their condition and successfully transition into permanent and/or supported housing.
Sedgwick Emergency Shelter is in the Bronx.

Equal Opportunity

163rd Street Council is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.