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About the Role
The Residential Aide serves as the primary link between operations staff and clients, dedicating significant time to assisting residents with hands-on support and providing insights into the facility's atmosphere, client complaints, and recommendations.
Responsibilities
- Document all residents, staff, and visitors entering and exiting the building.
- Complete census forms.
- Report all incidents.
- Log all events in the Facility Logbook.
- Facilitate new resident admissions and move-outs.
- Record all daily census reports in the CARES system.
- Generate and submit nightly rosters to funding sources.
- File all paperwork relating to shift coverage.
- Provide a professional greeting to all visitors and callers.
- Perform day-to-day monitoring of residents’ on-site activities.
- Perform hourly inspections of the facility and immediate neighborhood, documenting and reporting any incidents.
- Assist in the planning and organization of recreational activities, events, and outings.
- Wake clients as needed, and provide clothing and personal care items.
- Ensure clients are out of dormitories according to policies and procedures.
- Remind clients of their daily schedules and assist with daily living skills.
- Process new client intake information and bed assignment.
- Maintain daily census records.
- Provide DHS with daily census figures.
- Secure clients’ personal property and maintain an inventory of belongings.
- Observe client behavior, reporting any unusual behavior to case management and clinical staff.
- Oversee the shelter at night and respond to requests from awake clients.
- Collaborate with Program Aides/Case Managers in providing crisis intervention in an emergency.
- Complete electronic shift summaries and incident reports.
- Assist in the Cafeteria with meals.
- Perform other duties as assigned by supervisory staff.
Requirements
- A High School Diploma or GED required.
- 1 year of experience working with homeless mentally ill adults or other special needs populations.
- Excellent oral, writing, and listening skills.
- Knowledge of Microsoft Office Suite, especially e-mail, Word, and Excel; computer literate.
- Adheres to 163rd Street Improvement Council Policies and Procedures.
- Acts as a role model within and outside the agency.
- Performs duties as workload necessitates.
- Dependable reporting to work at scheduled times and seldom absent.
- Completes work in a timely, accurate, and thorough manner.
- Conscientious about assignments.
- Communicates both verbally and in writing with superiors, colleagues, and individuals inside and outside the 163rd Street Improvement Council.
- Works and communicates effectively and relates well with others.
- Exhibits a professional manner in dealing with others.
- Works to maintain constructive working relationships.
- Adheres to the mission statement and guiding principles.
- Occasionally required to stand, walk, sit, stoop, use hands or fingers, feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, kneel, talk or hear.
- Occasionally lift and/or move up to 10-15 pounds.
- Specific vision abilities required include close vision and distance vision.
- Must be able to travel locally using public transportation.
Skills
- Excellent oral skills
- Excellent writing skills
- Excellent listening skills
- Microsoft Office Suite proficiency
- Email proficiency
- Word proficiency
- Excel proficiency
- Computer literacy
- Crisis intervention
- Bilingual or multilingual abilities are a plus
Location
- Local travel using public transportation
Work Type
- Full-time
Experience Level
- 1 year of experience
Education Level
- High School Diploma or GED
About the Company
- 163rd Street Improvement Council complies with all applicable OSHA standards, rules, and regulations.
- Maintains workplaces free of serious recognized hazards.