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About the Role
We are looking for an Enterprise Solution Consultant to collaborate across Sales, Product, Engineering, Customer Success, and Implementation to provide clients with a seamless technical close and replatforming experience. This role is an individual contributor responsible for complex technical problem solving and commercial acumen, serving as a key point of contact for client implementations, designing/configuring data orchestration, and translating processes between client systems and Loop’s proprietary platform. The Solutions team partners with Engineering, Product, Design (EPD), Sales, and Customer Success to ensure acquired businesses are appropriately scoped and serviced. You will also partner with acquired businesses to conduct gap analysis from their services/tooling to Loop.
Responsibilities
- Facilitate project management for solution scoping and implementations.
- Lead kick-off calls: remote (sometimes on site) sessions providing overview of Loop solution.
- Coordinate with internal stakeholders to develop integration solutions between a wide range of commercial and legacy client systems.
- Lead integrations between Loop and client’s other external software systems (TMS/ERP) with input from Integrations Engineer, including handling schema mapping.
- Lead product demos tailored to prospect use cases, act as product expert in pre-sales conversations.
- Scope use cases to Loop’s product & roadmap.
- Collaborate with sales and operations to inform cost structure for client proposal based on technical requirements.
- Conduct weekly status meetings with clients to review progress, obstacles, and upcoming tasks.
- Identify and consult with clients on business process transformation, optimization, best-practice initiatives, testing, training, and managing go-live and system cutovers.
- Manage post-implementation handoff to ensure implementation success before transitioning the account to the customer success team.
- Manage multiple projects at once with varying stages of implementation, requiring strong organization and a sense of urgency to meet deadlines.
- Own technical and functional requirements, ensuring they are clearly documented, comprehensive, and easily trackable.
Requirements
- 7+ years of customer-facing experience within a SaaS or technology company environment.
- One or more of the following: Enterprise GTM.
- 5+ years of technical experience.
- Demonstrated interest in applying technical solutions within the enterprise supply chain space preferred.
- Ability to lead cross-functional groups to meet critical goals.
- Deep understanding of opportunity cost across team(s).
- Ability to proactively identify and communicate risks and opportunities.
- Ability to set expectations with customers and drive accountability internally & externally.
- Ability to lead process mapping, whiteboard sessions on workflows for proposed architecture, and create current and future state flows.
- Ability to adapt quickly to changing needs/timelines.
- Executive Presence, virtually and in-person.
- Ability to travel up to 30%.
Location
- Chicago
- San Francisco
- New York City
Work Type
- In-person
- Remote
- On-site
Experience Level
- 7+ years of customer-facing experience
- 5+ years of technical experience
Salary/Compensations
- $160,000-$185,000 annually
Benefits
- Annual performance bonus
- Equity
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) match
- Paid time off
- Paid holidays
- Parental leave
Equal Opportunity
- Loop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.