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About the Role
The Inside Sales Representative supports the sales process by managing customer accounts, processing orders and quotes, and identifying opportunities for sales growth. This role acts as a primary customer contact and collaborates with internal teams to ensure accurate order processing and timely fulfillment.
Responsibilities
- Serve as the primary contact for assigned customer accounts
- Process customer orders, quotes, and inquiries accurately and efficiently
- Support outside sales representatives with account management and follow-up
- Build and maintain strong customer relationships to drive retention and growth
- Identify opportunities to upsell and cross-sell products
- Resolve customer issues, including order discrepancies, pricing, and delivery concerns
- Coordinate with purchasing, warehouse, and logistics teams to ensure timely fulfillment
- Monitor inventory availability and communicate lead times to customers
- Maintain accurate customer and order information in company systems
- Track and follow up on open orders, backorders, and quotes
Requirements
- High school diploma required
- 2+ years of experience in inside sales, customer service, or account support
- Prior experience in the packaging and paper industry preferred
- Willingness to cross-train the right candidate with packaging experience into the paper side of the business
- Proficiency in Microsoft Office, especially Outlook and Excel
- Experience with ERP/order entry systems is a plus
Skills
- Customer-focused mindset
- Strong problem-solving and conflict-resolution skills
- Ability to work both independently and as part of a team
- Sales-oriented with the ability to identify growth opportunities
- Strong follow-up and time management skills
- Excellent communication and relationship-building skills
- Ability to maintain accuracy while managing multiple priorities
- Strong interpersonal and communication skills
- Detail-oriented with strong organizational abilities
- Ability to multitask and manage priorities in a fast-paced environment
Location
- In person
Work Type
- Full-time
Experience Level
- 2+ years of experience
Education Level
- High school diploma required
- Associate’s or Bachelor’s degree preferred
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance