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About the Role

The Front Office Representative provides welcoming, efficient, and accurate patient service while supporting evening and weekend clinic operations. This position works closely with clinical and administrative teams to support patient flow, communication, and a positive patient experience.

Responsibilities

• Greet patients and visitors courteously and professionally.
• Assist patients with required forms.
• Maintain an organized check-in and checkout process.
• Support patient flow by communicating patient arrivals, delays, and service needs.
• Answer and direct telephone calls.
• Respond to nonclinical inquiries.
• Arrange patient callbacks.
• Assist with telephone coverage as needed.
• Relay accurate patient information to team coordinators and clinical staff.
• Direct clinical questions and concerns to appropriate clinical staff.
• Schedule and reschedule appointments.
• Communicate scheduling changes.
• Coordinate patient requests with appropriate teams.
• Enroll new patients and assist with primary care provider assignment.
• Review, verify, and update patient demographic information, insurance coverage, emergency contacts, and other required documentation.
• Collect and accurately post copayments, patient payments, and other applicable charges.
• Offer information about the sliding fee program.
• Provide patients with printed clinical summaries and other approved materials.
• Ensure releases and requests for information are delivered to appropriate staff.
• Monitor electronic health record flags, email, and other internal communications.
• Respond to or route internal communications as needed.
• Participate in team huddles when scheduled.
• Collaborate with clinical and administrative staff to address patient service concerns.
• Support clinic operations.
• Maintain continuity between daytime, evening, and weekend teams.
• Maintain patient confidentiality.
• Follow agency policies, procedures, privacy requirements, and established guidelines.

Requirements

• Ability to perform each essential duty satisfactorily, with or without reasonable accommodation.
• Must be organized and efficient.
• Must demonstrate accurate typing and data-entry skills.
• Must be comfortable using computers and general office equipment.
• Ability to work effectively with the public.
• Ability to maintain confidentiality.
• Ability to manage multiple responsibilities in a patient-facing setting is essential.
• Ability to read and understand instructions, correspondence, and memos.
• Ability to write clear, professional messages.
• Must communicate effectively with patients, families, coworkers, and other individuals.
• Must demonstrate courtesy, patience, and professionalism in person and over the telephone.
• Ability to perform basic arithmetic using whole numbers and decimals.
• Ability to accurately collect and record payments.
• Ability to review payment amounts for accuracy.
• Ability to follow written and verbal instructions.
• Ability to prioritize routine tasks.
• Ability to recognize situations that require assistance.
• Ability to refer questions or concerns to the appropriate staff.
• Must use sound judgment within the responsibilities of the position.
• Must follow established procedures when addressing patient needs.
• Involves regular computer use, telephone communication, and routine handling of forms and office materials.
• Duties may require periods of sitting, standing, and moving within the front office and clinic areas.
• Work is performed in an outpatient healthcare setting with frequent interaction with patients, families, clinical staff, and administrative personnel.
• The environment may be busy and involve interruptions, competing priorities, and patients who need additional support or assistance.
• Supports evening and weekend clinic operations.
• Requires the ability to work effectively with the team assigned to those shifts.

Skills

• Typing skills
• Data-entry skills
• Computer use
• General office equipment operation
• Communication skills
• Basic arithmetic
• Payment collection
• Organizational skills
• Prioritization

Location

• Outpatient healthcare setting

Work Type

• Part-time
• Evening coverage
• Weekend coverage

Experience Level

• Not specified

Education Level

• High school diploma or GED equivalent

About the Company

• The statements above describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Other job-related duties may be assigned based on organizational needs.