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About the Role
Orchestra is seeking a Client Management Specialist to support the execution of the firm’s core client management initiatives and strengthen the systems, processes and tools that power our Client Management function. This role is central to scaling Client Management at Orchestra and will serve as a key operational partner to leadership.
Responsibilities
- Partner closely with client management leaders to translate strategic priorities into scalable processes, systems, tools and actionable plans
- Collaborate cross-functionally across Operations, Finance, Culture, and client-facing teams to design and improve Client Management workflows, reporting and operating processes
- Own and project manage key client management priorities including client leadership model adoption, internal trainings, and cross-sell and growth readiness efforts
- Identify opportunities gaps and opportunities for automation, standardization and improvement; simplify workflows, improve clarity, and reduce rework
- Manage and prioritize multiple workstreams, balancing urgent requests with longer-term projects
- Help drive change management initiatives by supporting adoption of new processes and ways of working
- Leverage data and feedback to identify trends and recommend actionable improvements to Client Management programs and processes
- Own and manage specific processes, programs, or internal initiatives end-to-end
- Help enforce core Client Management processes (inputs, timelines, ownership), escalating gaps as needed to ensure consistency and follow-through
- Support intake, triage, and prioritization of Client Management requests to ensure focus on the highest-impact work
- Prepare briefings, summaries, and materials for executive and cross-functional meetings to enable faster, more effective decision-making
- Support planning and execution of high-visibility internal and external events (e.g., trainings, conferences), as needed
Requirements
- 4-6 years of experience in operations, project management, agency, startup, campaign, or similarly fast-paced environments
- At least 2 years of direct experience managing business development or campaign planning processes within an agency setting
- Strong stakeholder management skills and comfort working with senior leaders
- Excellent project management skills, with the ability to prioritize workstreams and track progress across multiple stakeholders
- Experience building and maintaining workflows, dashboards, or reporting in Asana or comparable project management platforms
- Proven ability to manage multiple projects simultaneously, work efficiently under pressure, and meet deadlines with high attention to detail
- Ability to take initiative, manage up, maintain confidentiality, and exercise sound judgment
- Strong judgment and comfort handling sensitive information
Skills
- HubSpot
- NetSuite
- Power BI
- Tableau
- Zendesk
Location
- New York, NY
- Washington, D.C.
- Boston, MA
- Miami, FL
- Seattle, WA
- San Francisco, CA
- San Diego, CA
- Los Angeles, CA
- Remote (U.S.)
Work Type
- Hybrid
- Remote
Experience Level
- 4-6 years of experience
- At least 2 years of direct experience
Salary/Compensations
- $70,000 - $80,000
About the Company
- Orchestra is a strategic communications and marketing company built for today’s complex and fragmented world.
- From decoding audiences to designing bold strategies, Orchestra integrates people, platforms, and stories that stick to help clients build lasting influence.
- The company offers programs that span from the highest level strategic business counsel through to tactical execution.
- Orchestra brings together 700+ people with experience across consumer and lifestyle, technology, nonprofit and philanthropy, real estate, sports, travel, hospitality, and more.
- Made up of leading firms BerlinRosen, Civitas Public Affairs Group, Derris, Glen Echo Group, Inkhouse, M18, Message Lab, Onward and Small Girls PR.
- It also launched Brightmode, a talent acquisition firm for communications professionals, and Versus Media Group, a strategy-first political media team.
- Learn more at www.orchestraco.com.
Equal Opportunity
- People of all backgrounds and abilities are strongly encouraged to apply.
- Orchestra is committed to building and maintaining a diverse staff, and recognizes that its continued success depends on hiring and retaining high-quality creative professionals with a variety of backgrounds and experiences.
- Opportunities for advancement exist, and we are committed to helping all staff develop and grow.