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About the Role
Decagon is hiring a Product Marketing Manager to focus on core product marketing and competitive strategy. This role will shape product positioning, manage new capability launches, and equip the sales team for success in the AI category. You will own a product portfolio and competitive coverage, collaborating with Product, Engineering, Sales, and Marketing teams.
Responsibilities
- Lead product positioning and launches, translating capabilities into clear messaging, differentiated positioning, and customer value.
- Drive launch planning and execution, including announcement content, sales and marketing collateral, and enablement.
- Own competitive strategy for a portfolio of competitors, collecting intel, developing talk tracks, and maintaining battlecards.
- Lead competitive training, shape strategy in live deals, and use field learnings to sharpen positioning.
- Inform product direction through customer and market insights, partnering with Product on discovery to identify pain points and validate new use cases.
- Support integrated marketing campaigns by partnering with Growth on content and campaigns that drive demand across buyer personas.
- Adapt messaging to support international expansion.
- Build scalable programs, developing repeatable processes, templates, and AI workflows to support team velocity and quality.
Requirements
- 3–5 years of experience in product marketing or a closely related role at a B2B SaaS or AI company selling to enterprises.
- Ability to communicate clearly and think in a structured way, distilling complex ideas into compelling writing and presentations.
- Strong editorial judgment to shape and refine AI-generated work.
- Capacity to delve into technical products and research, work closely with Product and Engineering, and independently deepen understanding.
- Initiative to work effectively across teams and build processes that bring structure to ambiguity.
- Extensive use of AI as a thought partner and execution tool for exploring ideas, accelerating research, and improving work processes.
- Experience developing competitive messaging or supporting enterprise deals.
Skills
- Product Marketing
- Competitive Strategy
- Product Positioning
- Go-to-Market Strategy
- Sales Enablement
- Content Creation
- Market Research
- AI
Location
- In-office
Work Type
- Full-time
Experience Level
- 3-5 years
Benefits
- Medical, Dental, and Vision benefits for employees and their families
- Life Insurance and Disability Benefits
- Retirement Plan
- Parental Leave
- Fertility and family building benefits
- Monthly stipend for wellness, lifestyle, and work-life balance
- Daily lunches and snacks in the office
- Take what you need vacation policy
About the Company
- Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
- Our technology enables enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents for personalized interactions across voice, chat, email, SMS, and other channels.
- We are building a future where customer experiences are redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.
- We are backed by investors including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.
- We are an in-office company, driven by a shared commitment to excellence and velocity.
- Our values include Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle.