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About the Role
As our Facilities Claims Manager, you'll provide the operational oversight that keeps our facilities and binder claims running smoothly across Regional Claims. This role focuses on ensuring the right frameworks, controls, and governance are in place for accurate and efficient claims processing and system capture.
Responsibilities
- Oversee the end-to-end facilities claims booking process, ensuring all facility and binder claims are booked individually into the claims system in accordance with the Facilities Claims Booking Process, including correct policy selection, coverage identification, and reserving.
- Act as the primary point of contact for facilities claims matters, liaising with underwriters, CSPM, regional claims teams, TPAs, and offshore operations to resolve queries and ensure smooth process execution.
- Manage and track bordereaux receipt and compliance by monitoring the timely receipt of monthly bordereaux from TPAs against contractually agreed dates, operating the escalation framework and maintaining the Claims Bordereaux Dashboard.
- Drive TPA adherence to delegated authority requirements, ensuring TPAs comply with claims handling delegations, sanctions screening obligations, and reporting standards, escalate persistent non-compliance to CSPM, contract signatories, and Claims leadership.
- Manage offshore claims booking operation, coordinating with the offshore team responsible for administrative claims creation and loss fund processing, ensuring quality, accuracy, and adherence to process standards.
- Maintain and develop management information and reporting, owning and enhancing the Claims Bordereaux Dashboard and related tracker to provide real-time visibility of sender performance, on-time compliance trends, and line-of-business performance to Claims leadership.
- Ensure compliance with Allianz Commercial claims handling functional rules across all claims handling, payment validation, and sanctions screen activities.
- Support the onboarding of new facilities to the claims booking process during renewal cycles, working with CSPM and the Portfolio Solutions team to ensure process readiness and TPA awareness.
Requirements
- Good understanding of facilities, binders, TPAs and delegated claims authorities.
- Understanding of bordereaux management and data quality refinements.
- Appreciation of authority limits, referral requirements and governance controls.
- Outstanding analytical skills with ability to analyze complex data / information from multiple sources.
- Strong time-management ability, utilising that to ensure the compliance by others to deadlines.
Location
- London
Work Type
- Full-Time
- Permanent
- Hybrid
Experience Level
- Professional
Benefits
- Generous bonus scheme
- Pension
- Private healthcare
- Generous parental leave benefits
About the Company
- Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks.
- Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium-enterprises.
- We also cover unique risks such as offshore wind farms, infrastructure projects and film productions.
- Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling.
- Allianz Commercial helps customers to prepare for what's ahead.
Equal Opportunity
- At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all.
- And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
- We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
- We want to give all our candidates the best opportunity to succeed. If you need any adjustments to be made during the application and selection process, please email agcsglobalcareers@allianz.com