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About the Role

West Side Pet Clinic is seeking a dedicated and client-focused Veterinary Receptionist to join their team. This position is open to candidates with strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments. The ideal candidate demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients through emotionally demanding experiences. Veterinary-specific knowledge is not required as comprehensive onboarding and training will be provided.

Responsibilities

Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner.
Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information.
Perform client check-out, including payment processing, posting charges, and scheduling future appointments.
Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health.
Perform accurate data entry and maintain organized records in the practice management system following onboarding and training.
Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations.
Maintain a clean, organized, and welcoming reception and waiting area.

Requirements

Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment.
Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution.
Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS).
Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment.
Proficient in Microsoft Office; comfortable learning new software and workflows.
Reliable, punctual, and professional; ability to work independently and as part of a team.
Genuine affinity for animals and comfort working in a clinical setting.

Skills

Customer service
Verbal communication
Written communication
Active listening
Conflict resolution
Appointment scheduling
Multi-line phone systems
Data entry
Payment processing
Point-of-sale (POS) systems
Organizational skills
Attention to detail
Multitasking
Microsoft Office proficiency
Software learning
Teamwork

Location

Buffalo, NY

Work Type

Full-time
Four-day work week

Experience Level

1 year minimum experience

Salary/Compensations

$17 - $18 per hour

Benefits

Medical insurance
Dental insurance
Vision insurance
Paid time off
401(k) plan
Employee pet discount

About the Company

West Side Pet Clinic, established in 2014 in Buffalo, NY, provides high-quality, affordable wellness care for dogs and cats.
Focuses on preventative medicine, including physical exams, vaccinations, and treatment of common health concerns, while educating pet owners on proactive care.
An AAHA-accredited clinic committed to compassionate, accessible veterinary services that help pets thrive and support their families.