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About the Role
The Hardware R&D Technical Lead manages the HQ team responsible for provisioning, building, testing, quality-checking, and shipping hardware to support Moxi robots in hospitals. This role ensures the team keeps pace with the growing fleet and upholds high standards for robot uptime and timely delivery.
Responsibilities
- Lead and develop the team, including conducting 1:1s, providing written expectations, coaching, performance reviews, and addressing issues.
- Cross-train team members to ensure task redundancy.
- Foster a culture of ownership and accountability.
- Manage team staffing to match fleet demands, forecasting headcount and managing hiring.
- Plan coverage for time off, on-call rotations, and build surges.
- Own the team's charter and intake process for requests from field service, engineering, and manufacturing.
- Maintain a single prioritized backlog and communicate trade-offs.
- Participate in daily field service stand-ups and publish weekly status reports.
- Coordinate hardware testing and validation with engineering teams.
- Schedule HQ test robots, ensure results are recorded and shared, and pilot retrofits.
- Support root-cause analysis for field failures.
- Oversee robot and base provisioning, builds, refurbishment, and returns.
- Own the quality control gate for outgoing parts and robots.
- Ensure same-day shipping of parts and maintain current work instructions and repair procedures.
Requirements
- 5+ years of hands-on experience with electromechanical or robotics hardware (building, repairing, testing, or field service).
- 2+ years of direct leadership experience with technicians, including hiring, coaching, and performance management.
- Strong electrical troubleshooting skills on low-voltage DC systems, batteries, chargers, and wiring harnesses, including using a multimeter and reading schematics.
- Experience running a test, QC, or build process with documented procedures and recorded results.
- Clear, direct written and verbal communication skills for interacting with technicians, engineers, and leadership.
- Ability to balance competing priorities and communicate potential delays and reasons.
Skills
- Electromechanical hardware
- Robotics hardware
- Hardware building
- Hardware repair
- Hardware testing
- Field service
- Team leadership
- Hiring
- Coaching
- Performance management
- Electrical troubleshooting
- Low-voltage DC systems
- Battery systems
- Charger systems
- Wiring harnesses
- Multimeter usage
- Schematic reading
- Process management
- Written procedures
- Recorded results
- Written communication
- Verbal communication
- Priority balancing
- MaintainX (or similar CMMS)
- Contract manufacturer collaboration
- Mobile robots
- AMRs
- Autonomous machines
- Lithium battery systems
- LiFePO4 batteries
- Lean manufacturing
- 5S shop practices
- Healthcare environment experience
Location
- Austin, TX headquarters
Work Type
- Full-time
- On-site
- Hybrid (office and hardware shop setting)
Experience Level
- 5+ years hardware experience
- 2+ years leadership experience
About the Company
- Diligent Robotics deploys Moxi, a mobile service robot, in hospitals across the US.
- The operating fleet is growing from about 70 robots today to about 200 by the end of 2027, mostly next-generation Moxi units at new hospital sites.