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About the Role
We’re looking for a Sales Specialist to join our Doctors’ Health Fund team. As part of our frontline sales team, you’ll support prospective and existing members with their private health insurance needs. You’ll manage inbound and outbound enquiries, follow up sales opportunities, provide clear product advice and help members find cover that suits their needs. This is a customer-focused sales role where you’ll balance delivering a great member experience with achieving sales, retention and quality targets.
Responsibilities
- Manage inbound and outbound sales enquiries, leads and application follow-ups
- Provide accurate and knowledgeable advice on Doctors’ Health Fund products and services
- Identify sales, retention and cross-sell opportunities based on member needs
- Build positive relationships with prospective and existing members
- Meet sales, service, quality and retention targets
- Maintain accurate member records and follow through on customer commitments
- Maintain strong knowledge of our products and the wider health insurance market
- Collaborate with BDMs and the broader team to achieve shared targets
- Contribute to improvements across processes, systems and the member experience
Requirements
- Previous customer service and/or sales experience
- Health insurance experience or knowledge highly regarded
- Strong verbal and written communication skills
- The ability to build rapport and explain products clearly
- Strong organisation and prioritisation skills
- A proactive, self-motivated approach
- HSC or equivalent
Skills
- Sales
- Customer Service
- Communication
- Relationship Building
- Product Knowledge
- Sales Targets
- Record Keeping
- Market Knowledge
- Collaboration
- Process Improvement
- System Improvement
- Member Experience Improvement
Location
- Sydney
Work Type
- Permanent
- Full-time
- Hybrid
Experience Level
- Entry Level
- Mid Level
Education Level
- HSC or equivalent
- Bachelor’s degree desirable
- ASIC RG146 Tier 1 General Insurance compliance desirable
About the Company
- Doctors’ Health Fund is a restricted private health insurer dedicated exclusively to the medical community and their families.
- Proudly part of the Avant Mutual Group, we’re owned by doctors, not shareholders, and support more than 50,000 members across Australia.
- We’re focused on providing quality health cover, exceptional member service and genuine support to Australia’s medical community.
Equal Opportunity
- Avant supports doctors so they can serve Australia's diverse communities. Having diversity in our workforce brings valuable perspectives and strengthens our ability to support healthcare professionals.
- We therefore welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally diverse communities, LGBTQIA+ individuals, people with disabilities, and those with caring responsibilities.
- Our inclusive workplace is somewhere everyone can succeed.