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About the Role

We are seeking an experienced Senior Sales Specialist to manage complex sales and retention opportunities for doctors and healthcare professionals. You will be a subject matter expert, achieve sales results, and support other Sales Specialists.

Responsibilities

Manage complex inbound and outbound sales, retention and upgrade opportunities
Deliver needs-based conversations and recommend suitable health insurance solutions
Consistently work towards sales, retention and conversion targets
Identify cross-sell, retention and growth opportunities
Act as a subject matter expert across Doctors’ Health Fund products, including OVHC
Support team members with complex enquiries, escalations and member scenarios
Coach and support Sales Specialists through knowledge sharing, feedback and best practice
Maintain strong knowledge of relevant regulatory and compliance requirements
Partner with Member Services, Marketing, Claims and Business Development to support member and commercial outcomes
Contribute to improvements across sales processes, systems and the overall member experience

Requirements

1–3 years’ experience in sales and/or retention within a complex or regulated environment
A proven track record of achieving sales and retention targets
Strong needs-based selling and objection-handling skills
Excellent communication, relationship-building and influencing skills
Strong commercial awareness and a customer-focused approach
The ability to understand and communicate complex product and regulatory information
Experience coaching, mentoring or supporting the development of others
Strong attention to detail, organisation and systems capability
Private health insurance or financial services experience is highly regarded
Experience with OVHC, health insurance retention or high-volume/contact centre sales is advantageous
ASIC RG146 Tier 1 General Insurance compliance is desirable

Skills

Sales
Retention
Needs-based selling
Objection handling
Communication
Relationship-building
Influencing
Commercial awareness
Customer-focused approach
Product knowledge
Regulatory knowledge
Coaching
Mentoring
Attention to detail
Organisation
Systems capability

Location

Sydney

Work Type

Permanent
Full-time
Hybrid

Experience Level

Senior

Education Level

Tertiary qualification in business, health, finance or a related discipline, or equivalent industry experience

About the Company

Doctors’ Health Fund is a restricted private health insurer dedicated exclusively to the medical community and their families.
Proudly part of the Avant Mutual Group, we’re owned by doctors, not shareholders, and support more than 50,000 members across Australia.
We’re focused on providing quality health cover, exceptional member service and genuine support to Australia’s medical community.

Equal Opportunity

Avant supports doctors so they can serve Australia's diverse communities. Having diversity in our workforce brings valuable perspectives and strengthens our ability to support healthcare professionals.
We therefore welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally diverse communities, LGBTQIA+ individuals, people with disabilities, and those with caring responsibilities.
Our inclusive workplace is somewhere everyone can succeed.