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Don't guess if your resume is good enough.
See how it scores against the Game Guide *Seasonal* posting at The Escape Game — free, in seconds.
About the Role
Game Guides are hospitality experts who anticipate guest needs, serve them enthusiastically, and ensure their day is memorable. They lead guests through immersive escape room adventures, monitor gameplay, and reset game components. Game Guides set the tone for the experience with an upbeat and conversational introduction, connecting with guests of all ages.
Responsibilities
- Embody the company's mission, vision, and values during every shift.
- Lead groups of 2-12 in fun, friendly conversation.
- Collect information and make meaningful connections with guests.
- Enthusiastically explain games and products.
- Use Game Guide software to monitor games and assist guests.
- Use HMI (Human-Machine Interface) to operate games.
- Provide a recap of the experience in the outro.
- Ensure operational excellence by maintaining game components, accurately resetting games, cleaning games and facility, managing time effectively, and restocking inventory.
- Complete necessary reports.
- Immediately and graciously resolve service failures.
- Ensure each guest has a five-star experience and leaves happy.
Requirements
- Flexible availability, including nights, weekends, and holidays.
- Ability to handle physical activity including deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
- Ability to use small tools and strong magnets when resetting games.
- Quickly reset numerous locks, drawers, shelves, and game components within specific time frames.
- Excellent communication skills when speaking with guests.
- Align with company Uniform Standards.
Location
- Downtown San Francisco
Work Type
- Seasonal
- Full-time
Benefits
- 401(k)
- 401(k) matching
- Health Insurance
- Employee discount
- Vision insurance
- Dental insurance
- Flexible spending account
- Life insurance
- Flexible schedule
About the Company
- The Escape Game is a company that offers immersive adventure games where players work together to complete missions before time runs out.