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About the Role
Under the direction of the Property Manager, the Desk Clerk monitors building traffic, communicates with tenants, visitors, and staff, and maintains a neat reception area. This role enforces project policies in accordance with fair housing regulations.
Responsibilities
- Answer telephones, direct calls, take messages, and make emergency calls.
- Assist with office responsibilities, including completing work orders, comment cards, and visitor violation forms.
- Inform visitors of visitor policy, check visitor IDs, and sign visitors in and out.
- Complete incident reports to document unusual building activity.
- Distribute resident mail daily.
- Provide coverage as needed when other desk clerks are absent.
- Comply with tuberculosis testing and Exposure Control Protocol for bloodborne pathogens.
Requirements
- Experience working with diverse populations, particularly those with special needs, is advantageous.
- Knowledge of federal, state, and local laws, including Fair Housing guidelines.
- Fluent communication in English, both written and spoken.
- Strong awareness, urgency, and problem-solving skills.
- Ability to follow procedures.
Benefits
- Medical, dental, and vision care with 100% coverage for preventative care (for employees working 30+ hours/week).
- Up to ten days of vacation leave per year in the first year.
- Up to 80 hours of sick time per year.
- Flexible Spending Accounts for Health Care and Dependent Care.
- Company-paid Life AD&D and Long Term Disability insurance.
- Free, confidential counseling through the Employee Assistance Program.
- Commuter benefit program.
- Discounts for AT&T and ClassPass.
- Annual $100 Wellness Reimbursement.
- Matching 401(K) Retirement Savings Plan up to 2% of compensation (for employees working 20+ hours/week).
About the Company
- The John Stewart Company is a full-service housing management, development, and consulting organization founded in 1978.
- Committed to providing high-quality service in the affordable housing sector.
- Dedicated to enriching the lives of residents and employees through professionalism, compassion, integrity, and respect.
Equal Opportunity
- The John Stewart Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws.
- The company will consider qualified applicants with criminal histories in accordance with the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative.