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About the Role
The Senior Desktop Engineer will be heavily client focused, leading Level 3 support, administration, and engineering of desktop systems and end-user applications. This role plays a key part in designing, optimizing, and maintaining the desktop ecosystem, ensuring a seamless and efficient user experience. The ideal candidate is comfortable working directly with end users, troubleshooting complex issues, and collaborating cross-functionally with desktop engineering and support teams. Success in this role requires both hands-on technical expertise and the ability to contribute to strategic improvements in desktop infrastructure and application delivery.
Responsibilities
- Deployment, tracking, and compliance reporting for all OS, software, and third-party patches.
- Identify bugs and deficiencies in client management tools or processes, develop remediation plans, and implement them.
- Application deployment and troubleshooting using MECM; MECM agent and patching troubleshooting.
- Resolve issues with patching and software deployment through remote management tools.
- Third level Windows desktop/laptop support and administration.
- Microsoft 365 Apps administration – deployment (C2R/ODT), update channel management, Microsoft 365 tenant configuration, and user/license administration via M365 Admin Center and PowerShell.
- Application Packaging - MSI & MSIX/MSIXbundle format using Flexera AdminStudio Tool preferred with experience converting to .intunewin (Win32 App).
- Working with and troubleshooting desktop builds (MECM OSD).
- Experience with Modern Driver Management.
- Participate in standard image development, management, QA testing, and deployment.
- Experience with MECM hybrid-joined devices & co-management (Configuration, Compliance, Conditional Access, Scripts & Remediations) and Microsoft Intune (MEM/MDM) – device configuration profiles, compliance policies, Conditional Access, application deployment, and Proactive Remediations; experience with Entra ID-joined, hybrid-joined, and co-managed devices.
- Strong troubleshooting skills with multi-tier application and systems.
- Exposure to Windows server support including virtual machines.
- Experience with Azure Virtual Desktop (AVD) – host pool provisioning, session host image management, FSLogix profile containers, and application delivery; familiarity with AVD scaling plans and monitoring via Azure Monitor.
- Exposure supporting highly mobile users and systems (iOS & iPadOS, Microsoft Intune).
Requirements
- Experience with creating SSRS reports for MECM (some knowledge of MS SQL and PowerBI).
- Strong skills in Active Directory, DNS, DHCP, GPO, and Microsoft Entra ID (Azure AD); experience with hybrid identity, Conditional Access policies, and MFA/SSPR administration.
- Strong knowledge of PowerShell scripting including automation against Microsoft Graph API and Entra ID; familiarity with scripted Intune remediation and Azure automation runbooks.
- Knowledge of Ivanti AppSense tools, Microsoft Entra ID administration (user/group lifecycle, RBAC, PIM), BitLocker with Intune key escrow, and Windows Autopilot deployment including Autopilot Reset and pre-provisioning.
- Exposure to supporting enterprise document management systems (e.g., iManage Work); experience with M365 integrations including SharePoint Online, OneDrive, and Teams administration is a plus.
- Experience with RECAST Application Workspace is a plus but not required.
- Very strong technical skills, attention to detail, and excellent oral and written communication skills.
- Strong ability to create and maintain detailed system documentation.
- Creative thinker with proven problem-solving ability.
- Strong interpersonal skills, including demonstrated ability to work in a highly collaborative flat organization.
- 7+ years in a related field.
- Experience in a professional services organization a plus.
Skills
- MECM
- Microsoft SQL
- PowerBI
- PowerShell scripting
- Microsoft Graph API
- Entra ID
- Azure automation runbooks
- Windows server support
- Azure Virtual Desktop (AVD)
- FSLogix profile containers
- Azure Monitor
- iOS
- iPadOS
- Microsoft Intune
- Ivanti AppSense
- BitLocker
- Windows Autopilot
- iManage Work
- SharePoint Online
- OneDrive
- Teams administration
- Windows 365
- Azure Active Directory (Entra ID)
- M365 apps
- OS deployment
- GPO migration to Intune
- Virtual Desktop Infrastructure (VDI)
Location
- Global
Work Type
- Full-time
Experience Level
- Senior
- 7+ years
Education Level
- Bachelor’s degree preferred
Salary/Compensations
- $170,000.00 - $180,000.00
Benefits
- Comprehensive benefits package
About the Company
- Davis Polk & Wardwell LLP is an elite global law firm with world-class practices across the board.
- Clients rely on Davis Polk for their most challenging legal and business matters.
- Operates from offices in key financial centers and political capitals worldwide.
- More than 1,000 lawyers collaborate seamlessly to deliver exceptional service, sophisticated advice, and creative, practical solutions.