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About the Role
The Healthcare Navigator identifies and screens Medicaid members, connecting them to resources to improve their health and wellness as part of the Social Care Network Initiative addressing health-related social needs across diverse communities.
Responsibilities
- Engage with Medicaid members in person and by phone to conduct screenings identifying social needs related to housing, food insecurity, transportation, and utilities.
- Assess member eligibility for social care services and make appropriate referrals to community-based organizations and local resources in NYC, with an emphasis on the Bronx.
- Use a designated IT platform to manage and track all referrals.
- Monitor referral status and follow up with members to ensure successful connection and utilization of services.
- Provide ongoing support and advocacy to help members overcome barriers to care.
- Maintain detailed and accurate records of all member interactions, assessments, and referrals in compliance with program and regulatory requirements.
- Ensure all data is entered correctly into the designated electronic platform.
- Collaborate with an interdisciplinary team, including medical and behavioral health providers, to coordinate care.
- Build and maintain strong relationships with community-based organizations and social service agencies in the Bronx.
- Attend internal and external meetings and outreach events.
- Educate members on the purpose of social care screenings, available services, and how to access and manage resources.
- Empower members to be active participants in their own care.
- Perform other related duties as assigned by supervisor.
Requirements
- High School Diploma
- Previous experience working with Medicaid populations
- Strong understanding of the social determinants of health
- Compassionate, empathetic, and patient-centered
- Ability to handle sensitive information and maintain confidentiality
- Bachelor's Degree
- Knowledge of the Child Welfare System
- Bilingual (English/Spanish)
- Authorized to work in the U.S.
- Ability to work in-person in New York City (NYC)
- Ability to travel to other Rising Ground Sites (if required)
Location
- Manhattan, NY
- Brooklyn
- Bronx
Work Type
- Full-Time
- Field
- Corporate Office
- Clinic
- Remote
- Flexible work options
Education Level
- High School Diploma
- Bachelor's Degree
Benefits
- Competitive salary structure
- Health, dental, and vision insurance
- 401(k) with company match
- PTO policy (11 Paid Holidays, Paid Sick Time, Paid Vacation & Paid Personal Days)
About the Company
- Founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs.
- Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity.
- Rising Ground is a positive force in the lives of more than 72,000 individuals annually through 101 programs across 138 sites throughout New York City and Westchester.
- Strong belief and commitment to diversity is integral to building a strong staff that reflects the communities served.
- Rising Ground is headquartered in New York City.
Equal Opportunity
- Rising Ground wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.