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About the Role
This role supports the development, implementation, and evaluation of learning solutions to meet employee development needs. The Assistant provides administrative support to HR Learning & Development initiatives, coordinates New Employee Orientation, and supports other HR projects.
Responsibilities
- Provide administrative support, including customer service, handling inquiries, liaising with facilitators, and ensuring deadlines are met.
- Maintain and secure accurate records, including participation records.
- Serve as a point of contact for L&D matters, communicating training requirements to staff and managers.
- Prepare guidance, learning and development resources, slides, handouts, and articles.
- Assist with building content for leadership development programs and other learning initiatives.
- Coordinate bookings for courses and trainers, reserving venues and catering.
- Administer the Learning Management System (LMS), including uploading content, monitoring progress, tracking completion, and troubleshooting technical issues.
- Compile and produce reports on training and development metrics.
- Monitor evaluation forms to enable program amendments.
- Maintain the L&D calendar, monitor responses, and update records.
- Continuously improve L&D processes through observation and employee feedback.
- Occasionally assist in delivering classroom training or co-facilitating distance learning or eLearning.
- Provide administrative support for Federal, New York State, and SUNY mandatory trainings.
- Oversee the coordination of the New Employee Orientation (NEO) process.
- Notify new employees of orientation information and ensure relevant parties have necessary information.
- Create "Welcome Kits" for NEO and ensure sign-in sheets are created.
- Manage the "New Employee Buddy Program", including tracking trained buddies, vetting individuals, and pairing buddies with new hires.
- Establish working relationships with key HR stakeholders and external vendors.
- Schedule meetings for senior HR leadership.
- Support other HR staff and field/direct HR-related questions.
- Ensure all relevant HR practices and policies are followed.
- Provide excellent customer service to all levels of the organization.
- Perform accurate and timely completion, delivery, and communication of assignments.
- Manage Financial Disclosure Statement (FDS) audits.
- Work on Human Resources projects and initiatives as needed.
- Perform other duties and responsibilities as required.
Requirements
- Associate’s Degree and 1+ year of professional experience in an administrative role, preferably in higher education or the public sector.
- Or a satisfactorily equivalent of education, training and/or experience.
Skills
- Excellent written and verbal communication skills
- Emotional intelligence
- Excellent customer service skills
- Excellent organizational skills
- Extremely detail-orientated
- Basic understanding of adult learning principles and training methodologies
- Knowledge of Human Resources policies and practices in HR core areas
- Comfort working independently and as part of a team
- Excellent computer skills including PowerPoint, advanced Excel, and advanced Outlook
- Oracle familiarity is a plus
- Oracle experience is a plus
Location
- New York
Work Type
- Full-time
Experience Level
- 1+ year of professional experience
Education Level
- Associate’s Degree
About the Company
- SUNY Downstate Health Sciences University is one of the nation's leading metropolitan medical centers.
- It is the only academic medical center in Brooklyn.
- The university serves a large and diverse population.
- It is highly-ranked by Castle Connolly Medical among the top 5 leading U.S. medical schools for training doctors.
Equal Opportunity
- SUNY Downstate Health Sciences University is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal or state laws.
- Women, minorities, veterans, individuals with disabilities and members of underrepresented groups are encouraged to apply.
- If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact Human Resources at ada@downstate.edu.