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About the Role

SpyCloud's Senior Revenue Enablement Manager, Post-Sales is responsible for enabling post-sales teams to deliver fast time-to-value, articulate customer value, and position SpyCloud for renewal and expansion opportunities, increasingly through AI-assisted tools. This role sits at the intersection of Product Solutions, Customer Success, and Revenue Enablement, building AI-assisted plays, coaching tools, and lifecycle programs. It is highly cross-functional, requiring close collaboration with executive stakeholders and teams to design and execute scalable enablement programs.

Responsibilities

Develop and execute a Post-Sales Enablement strategy aligned to customer journey goals.
Partner with Product Success and Customer Success leadership to identify gaps, friction points, and enablement opportunities.
Identify and design scalable enablement programs tailored to team goals and needs.
Gather structured feedback from CS and PS on customer interactions and translate it into recommendations for Product, Product Marketing, and Revenue Enablement.
Surface readiness risk before product launches and releases.
Partner with CS and RevOps on using forecasting data and translating risk patterns into targeted enablement.
Build and maintain post-sales playbooks covering customer onboarding, implementation milestones, adoption motions, health checks, renewal readiness, and expansion opportunities.
Use AI-assisted tools to personalize and maintain customer journey plays with reduced effort.
Enable CS and PS teams on consistent execution of customer journey plays.
Own or contribute to technical documentation using AI tools to keep it current.
Ensure internal-facing documentation is accurate, accessible, and aligned with field operations.
Standardize internal and customer-facing materials used Post-Sale.
Partner with the Director of Revenue Enablement and CS leadership to operationalize value realization frameworks.
Support development and adoption of value models, success plans, and customer-facing ROI narratives.
Enable CS teams to confidently position realized value during QBRs, renewals, and expansion conversations.
Drive accountability for joint account planning between Sales and CS for priority accounts.
Design and deliver AI-assisted coaching and training for CS and PS teams.
Reinforce consistent messaging around implementation outcomes, adoption success, and value realization.
Track adoption, readiness, and effectiveness of Post-Sales Enablement programs.
Work closely with Product, Product Marketing, Sales Engineering, Revenue Operations, and the Director of Revenue Enablement to ensure alignment.
Act as connective tissue between teams to ensure customer-facing execution reflects strategy, product direction, and revenue goals.
Build trust and influence with CS, PS, and Marketing through delivery.
Collaborate and build strong relationships across the organization and within the team.

Requirements

6+ years of experience in Enablement, Customer Success Operations, Product Enablement, or a related post-sales role in B2B SaaS (cybersecurity or technical SaaS strongly preferred).
Direct experience building or deploying AI-assisted enablement tools (Claude, other LLM-based coaching, documentation, or workflow tools).
Proven experience enabling post-sales teams (CS, PS, TAMs, SEs, or similar).
Hands-on experience creating technical or process documentation for internal or customer-facing audiences.
Strong understanding of post-sales motions, including onboarding, implementation, adoption, renewals, and expansion.
Experience with value modeling, ROI frameworks, or success planning methodologies.
Excellent written and verbal communication skills; able to influence without direct authority.
Data-informed mindset with the ability to measure enablement impact and iterate accordingly.
Experience in cybersecurity, identity security, or fraud prevention domains (Nice to Have).
Background in or enabling Technical Account Management, Product Success, or Sales Engineering (Nice to Have).
Familiarity with value selling methodologies, MEDDPICC and customer value realization programs (Nice to Have).
Experience with Bigtincan or similar Learning Management and Content Management Systems (Nice to Have).
Familiarity in or enabling selling with or through Channel Partners (Nice to Have).

Skills

AI-assisted enablement tools
Customer Success Operations
Product Enablement
Post-sales roles
B2B SaaS
Cybersecurity
Technical SaaS
Enablement programs
Technical documentation
Process documentation
Post-sales motions
Onboarding
Implementation
Adoption
Renewals
Expansion
Value modeling
ROI frameworks
Success planning methodologies
Written communication
Verbal communication
Influence
Data analysis
Iteration
Identity security
Fraud prevention
Technical Account Management
Product Success
Sales Engineering
Value selling methodologies
MEDDPICC
Customer value realization
Learning Management Systems
Content Management Systems
Channel partner sales

Location

South Austin
Remote

Work Type

Full Time
Remote-friendly

Experience Level

Senior
6+ years

Salary/Compensations

$115,000 – $150,000

Benefits

401(k) with Employer Contribution
Health, Vision, and Dental Insurance
Health Savings Account (HSA) available with Employer Contribution
Employer Paid Life, Short-term, and Long-term Disability Insurance
Generous PTO Plan
16 paid holidays per year
Retirement Savings Plan with Employer Contribution (UK)
Employer Provided Private Health Insurance and Healthcare Cashplan (UK)
Employer Paid Life Insurance, Income Replacement, and Critical Illness Protection (UK)
Employee Assistance Program (UK)
25 days annual accrued holiday plus 8 paid bank holidays and a paid company shutdown during winter holidays (UK)

About the Company

SpyCloud transforms recaptured darknet data to disrupt cybercrime. Its automated identity threat protection solutions use advanced analytics and AI to accelerate investigations and protect workforce, consumer, and supplier identities from various threats. Its data from malware-infected devices, successful phishes, combolists, and third-party breaches also powers popular dark web monitoring and identity theft protection offerings. Customers include 7 of the Fortune 10, along with hundreds of global enterprises, mid-sized companies, and government agencies worldwide. Headquartered in Austin, TX, SpyCloud is home to more than 250 cybersecurity experts.
Our mission is to make the internet a safer place by disrupting the criminal underground. Together with our customers and partners, we aim to end criminals’ ability to profit from stolen information.
SpyCloud is a place for innovative, collaborative, and problem-solvers to thrive. We celebrate diversity and various perspectives and aim to create an inclusive and supportive environment for all.
Our culture is something really special. We’re all driven to disrupt the cybercriminal economy as we keep customer accounts safe from compromise. We support a truly worthy and serious mission, but we have fun doing it together. If you are driven, inventive, and collaborative, you’ll fit right in.

Equal Opportunity

We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply. SpyCloud complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
SpyCloud expressly prohibits any form of workplace harassment. Improper interference with the ability of SpyCloud's employees to perform their job duties may result in discipline up to and including discharge.
SpyCloud shares the right to work and participates in the E-Verify program in all locations.
If you need assistance or accommodation due to a disability, you may contact us.