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About the Role
Samsung Ads is seeking confident individuals to join the Customer Success team, supporting the Sales team and driving direct impact towards quarterly revenue goals. This strategic position partners with Sellers on key accounts and verticals to provide seamless end-to-end support, focusing on customer service, campaign performance, and renewal rates.
Responsibilities
- Align directly with Sales representatives to provide seamless account support, including RFP responses, media planning, post-sale kick-off, and management of campaign insights & reports.
- Serve as lead contact for all day-to-day client communication, ensuring exceptional service and troubleshooting appropriately in a timely manner.
- Lead campaign kick-off meetings, manage launch timelines, and streamline communication on campaign updates, troubleshooting, optimization recommendations, and final campaign review.
- Communicate to internal teams across product and operations of upcoming campaigns, requirements, and guidance on discussed KPIs.
- Maintain strong knowledge of Samsung Ads platform and offerings to serve as the “go-to” resource and drive upsell opportunities.
- Produce best practices and learnings based on campaign performance, and provide clients with recommendations to drive renewal business.
- Collaborate with Marketing team for custom ideation and marketing solutions, providing specific overview of client’s objectives and goals.
- Educate and guide new and existing clients on best practices, onboard new clients, and proactively address areas where improvement is needed.
- Understand the larger financial picture and drive positive impact towards Samsung Ads’ annual sales growth.
Requirements
- 5+ years working in an organization that supports the Advertising Sales function specifically within the Account Management role
- Must be task driven and have the ability to produce and hit key deliverable deadlines in a fast paced environment
- Attention to detail, ability to multitask and strong organizational skills required
- Experience working directly with clients and can demonstrate ability to present during meetings
Skills
- Deep understanding of the digital advertising space, with knowledge of programmatic landscape
Location
- NY
- LA
Work Type
- Full-time
Experience Level
- 5+ years
Education Level
- Bachelor’s degree required
Salary/Compensations
- $100,000 - $135,000
About the Company
- Samsung Ads leverages proprietary real-time TV viewing behavior and insights to promote relevant brands and content experiences to consumers.
- We partner with brands, agencies and content owners to deliver unique advertising opportunities on native placements within our Smart TV platform and programmatically with a cross device solution.
- Samsung’s unique first party data help brands connect to their audience as they explore content across desktop, mobile,tablets and our Smart TVs.
- The Samsung Ad platform delivers high-quality audience targeting powered by three key components: first-party audience data at scale, world-class data science, and brand-safe cross-device ad inventory.
- At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce.
- We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves.
- Together, we are building a better tomorrow for our customers, partners, and communities.
Equal Opportunity
- Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
- Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
- Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.