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About the Role
This role is responsible for ensuring the overall cleanliness, detail, servicing, care, and maintenance of all MLSE venues, with a focus on establishing and maintaining standardized training and documented systems. The position aims to cultivate the positive growth of the department, its colleagues, and leaders, measured by guest experience, brand standards, and colleague experience.
Responsibilities
- Establish goals, measurements, and results for department supervisors and housekeeping staff.
- Develop and update job descriptions, job task checklists, and standard operating procedures.
- Supervise equipment and supply usage and place orders.
- Meet with vendors to discuss housekeeping department matters.
- Prioritize, implement, and supervise deep cleaning and job cycle projects.
- Schedule, train, assign, review, and evaluate staff work.
- Prepare and maintain required housekeeping records and reports.
- Assign responsibility, take corrective action, demonstrate leadership, evaluate, mentor, and motivate the housekeeping supervisory team and staff.
- Supervise with facts, focus on results, provide clear direction, and encourage innovations.
- Oversee equipment, tags, and report deficiencies.
- Complete building inspections to ensure tasks are completed, MLSE cleaning standards are met, and adherence to cleaning procedures.
- Monitor and revise departmental health and safety tools, including WHMIS training programs.
- Ensure a safe work environment is maintained and that all colleagues are committed to working safely.
- Ensure adherence to MLSE service standards and policies.
- Perform other duties as required.
Requirements
- Available to work overnight / statutory holidays.
- Proficient in MS Office applications.
- Ability to supervise, lead, and balance multiple priorities/tasks.
- Clear verbal & written communication skills.
- Must be able to lead team-building, morale, and service culture within the department.
- Ability to work while under pressure; meet tight deadlines.
- Must be highly organized and energetic.
Skills
- Modern cleaning practices and equipment knowledge
- MS Office applications
- Supervision
- Leadership
- Balancing multiple priorities/tasks
- Verbal communication
- Written communication
- Team-building
- Morale building
- Service culture development
- Working under pressure
- Meeting tight deadlines
- Organization
- Energy
Location
- Toronto
Work Type
- Full-time
- Onsite
Experience Level
- Housekeeping management experience
Education Level
- University or college degree, preferably in hospitality management is an asset.
Salary/Compensations
- $26.60/hr
About the Company
- Maple Leaf Sports & Entertainment Partnership (MLSE) delivers the ultimate fan experience by lifting trophies, spirits, and communities.
- MLSE is a team of passionate people, boldly building the future of sport and entertainment.
- MLSE is the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams.
- MLSE operates iconic venues including Scotiabank Arena and BMO Field.
- MLSE offers elevated dining at e11even, Real Sports, and various club spaces.
- MLSE Foundation and MLSE LaunchPad use the power of sport to help youth facing barriers.
- MLSE has invested more than $45 million into Ontario communities since 2009.
- MLSE fosters a culture where everyone plays a role, belongs, and contributes to something bigger than themselves.
Equal Opportunity
- MLSE is committed to building an equitable, diverse and inclusive organization.
- We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
- MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process.