Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Customer Operations Specialist role.

Rezi rewrites your resume against Infinite Machine's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Customer Operations Specialist posting at Infinite Machine — free, in seconds.

About the Role

Infinite Machine is seeking a Customer Operations Specialist to provide an exceptional ownership experience by supporting customer service, order fulfillment, and warehouse operations. This role involves direct customer interaction, issue resolution, repair coordination, and managing daily operations to ensure smooth workflow and process improvement.

Responsibilities

Manage day-to-day customer communications across email, chat, phone, SMS, and in-person interactions.
Troubleshoot customer issues, coordinate service and warranty requests, and ensure timely resolution and follow-up.
Maintain accurate customer service records and meet targets for response times, resolution times, and customer satisfaction.
Coordinate local vehicle deliveries and pickups using a company-owned truck.
Fulfill customer orders, including picking, packing, shipping, and coordinating deliveries of vehicles, accessories, and replacement parts.
Receive, organize, and track inventory, maintaining accurate records and an organized warehouse.
Support service operations, including vehicle check-in, parts preparation, basic inspections, assembly, disassembly, and repairs.
Follow established procedures while identifying opportunities to improve customer experience, operational efficiency, and internal processes.

Requirements

Experience in customer service or another customer-facing role.
Excellent written and verbal communication skills.
Strong mechanical aptitude and comfort using basic hand tools and following technical procedures.
Highly organized, detail-oriented, and able to manage multiple priorities independently.
Strong problem-solving skills, good judgment, and a customer-first attitude.
Comfortable working across software systems and learning new tools.
Willingness to perform hands-on warehouse work, including lifting up to 50 lbs and independently loading and unloading vehicles using appropriate equipment.
Valid driver's license and ability to drive a company-owned truck in the NYC area.
Ability to work full-time, on-site.
Authorized to work in the United States.
Unable to sponsor an employment visa for this role.

Skills

Customer service
Customer-facing
Written communication
Verbal communication
Mechanical aptitude
Hand tools
Technical procedures
Organization
Detail-oriented
Problem-solving
Customer-first attitude
Software systems
Warehouse work
Bicycles
Motorcycles
Electric vehicles
Customer support platforms
E-commerce fulfillment
Inventory management systems

Location

Long Island City

Work Type

Full-time
On-site

Experience Level

Customer service experience
Customer-facing role experience
Experience with bicycles, motorcycles, electric vehicles, or other mechanical products (preferred)
Experience with customer support platforms, e-commerce fulfillment, or inventory management systems (preferred)
Experience working in a startup or fast-growing company (preferred)

About the Company

Infinite Machine's mission is to build the best non-cars on earth by designing and manufacturing premium electric vehicles that blend design with breakthrough hardware and software.
The company is reimagining urban mobility with its P1 and Olto vehicles, aiming to establish a broader ecosystem of vehicles, software, and services.
Infinite Machine is hiring world-class talent to build a generational company shaping the future of urban mobility.