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About the Role
The Data Product Consultant (DPC) is the technical lead for a portfolio of Nexxen enterprise clients, responsible for onboarding, ongoing support, and ensuring data integrations function correctly. The DPC acts as a technical partner to Sales, Account Management, and Product teams, representing client needs to Product and Engineering. This role involves managing inbound requests within SLAs, recommending data onboarding strategies, and resolving technical issues.
Responsibilities
- Recommend and execute data onboarding strategies for accounts, including 1P/CRM audience files, CRM connectors, hashed email, data-collection pixels, and ID syncs.
- Set up measurement and attribution integrations, such as offline-sales and footfall beacons, server-to-server events, and MMP connections.
- Configure and maintain log-level data exports to client destinations (S3, SFTP), including fields, schemas, cadence, and test deliveries.
- Support clients and agencies integrating with Nexxen's APIs, addressing credentials, market access, setup questions, and initial troubleshooting.
- Assist clients with the technical setup and access for Nexxen's AI and MCP tools.
- Investigate and resolve data discrepancies, ingestion failures, missing pixel activity, reach and match-rate issues, and failed deliveries.
- Identify, reproduce, and document defects and client-requested enhancements in Jira, tracking them to resolution with Product and Engineering.
- Manage inbound requests from the Technical Services queue within standard SLAs.
- Write SQL to validate data, investigate issues, and produce client analyses (e.g., match-backs, match-rate, and ID analysis).
- Develop and maintain technical design documents, project scope documents, and issues lists.
- Apply Nexxen data-handling and privacy rules to client deliveries.
- Serve as the primary technical point of contact for assigned clients and partners.
- Support Sales with technical discovery, capability questions, RFI responses, and sales office hours.
- Assist clients in utilizing new and existing Nexxen data products and support Account Management in client trainings and business reviews.
- Provide Product feedback on new releases and client needs, including user acceptance testing of new data features.
Requirements
- 3+ years in a technical consulting, solutions, or technical account management role.
- Programmatic advertising experience, including understanding audience data, identity, and measurement within a DSP.
- Client-facing experience, including handling sensitive client issues with care.
- Strong problem-solving and communication skills; ability to explain technical topics to both business and technical audiences.
- Organized and dependable, capable of managing a high volume of concurrent requests and deadlines.
Skills
- SQL
- REST APIs
- AWS S3
- Jira
- Programmatic advertising
- Audience data
- Identity management
- Measurement
- Data-handling
- Privacy rules
- Technical consulting
- Solutions architecture
- Technical account management
- Problem-solving
- Communication
Location
- Remote
- Hybrid
Work Type
- Full-time
Experience Level
- 3+ years
Education Level
- Bachelor's degree in a technical, analytical or quantitative field (Preferred)
Salary/Compensations
- $100,000 - $125,000
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- 401(k)
- Employee Assistance Program (EAP)
- Parental leave
- Unlimited vacation
- Company-paid holidays
About the Company
- Nexxen is a global, fully integrated digital advertising company that provides a comprehensive suite of solutions for brands and agencies.
- The company is committed to the well-being of its employees and warns job seekers about online scams and fraudulent job postings.
Equal Opportunity
- Nexxen is committed to pay transparency and equity.
- Nexxen is aware of the growing number of online scams and fraudulent job postings and urges job seekers to remain vigilant.
- Nexxen will never request payment as a condition of employment, offer positions requiring investment in financial schemes, or promote get-rich-quick opportunities.
- Contact infosec@nexxen.com to verify the legitimacy of any suspicious messages or job postings.