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About the Role

This role supports mailroom operations across multiple nearby sites, ensuring the timely processing, tracking, and delivery of incoming and outgoing mail and packages. The ideal candidate is detail-oriented, dependable, safety-conscious, and committed to maintaining a professional and organized workplace.

Responsibilities

Support efficient mailroom operations across assigned locations.
Receive, sort, process, and distribute incoming mail and packages.
Prepare and process outgoing mail and shipments, including metering, packaging, and documentation.
Deliver inbound and outbound mail and packages to designated locations in a timely manner.
Maintain accurate inbound and outbound logs and update chain-of-custody tracking systems.
Monitor and communicate delivery status and notify employees of incoming packages.
Handle time-sensitive, confidential, and sensitive materials in accordance with established procedures.
Respond to mailroom inquiries and provide courteous, professional assistance.
Provide mailroom support across multiple sites within close proximity.
Coordinate daily tasks and deliveries according to site requirements and established priorities.
Follow instructions from the site manager or team lead to ensure consistent service across locations.
Communicate delivery issues, discrepancies, and operational concerns promptly.
Adapt to varying site needs while maintaining service quality and efficiency.
Operate mail processing equipment, postage meters, copiers, multifunction devices, and binding equipment.
Monitor equipment functionality and replenish paper, toner, and other supplies.
Assist with copy, print, and other related office services requests.
Report equipment issues and submit work orders when maintenance or repairs are needed.
Maintain a clean, organized, and orderly mailroom and work area.
Follow established business procedures, company policies, and safety guidelines.
Handle packages, boxes, paper, and files safely, including items weighing up to 55 lbs.
Maintain accurate records and follow appropriate handling and documentation procedures.
Participate in cross-training to develop knowledge of mailroom operations and provide backup support.
Take direction from the site manager or team lead and complete assigned tasks within established deadlines.
Perform other related duties as assigned.

Requirements

Ability to lift and carry items weighing up to 55 lbs. and perform physical tasks associated with mailroom operations.
A valid driver's license and acceptable driving record may be required if driving is part of the assigned duties.
Ability to successfully complete required background checks and fingerprinting, as applicable.

Skills

Customer service
Detail-oriented
Dependable
Safety-conscious
Organization
Time management
Ability to follow instructions
Ability to maintain accurate records
Computer-based tracking systems
Professional verbal and written communication
Ability to work independently
Ability to work collaboratively
Flexibility
Reliability

Location

Multiple nearby sites

Work Type

Full-time
Part-time
Temporary

Experience Level

Preferred previous experience in mailroom operations, shipping and receiving, package handling, or office services.

Education Level

High school diploma or equivalent required.

Salary/Compensations

$23—$23 USD

Benefits

Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking Pre-Tax Plans
Supplemental Life Insurance
Accident Insurance
Critical Illness
Hospital Indemnity
Legal Program
Identify Theft Protection
Pet Discounts
Pet Insurance
Group Home and Auto Insurance
EAP
Short Term Disability
Life Insurance
Education Discounts
401k w/ matching
Entertainment Discounts
Career Growth opportunities
Learning & Development programs
Talent recognition programs
Paid Time Off (80 hours/calendar year for full-time, 1 hour per 30 hours worked for part-time/temporary)
Bonuses for employee and client referrals

About the Company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries.
Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

Equal Opportunity

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.