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About the Role
Engage Customers in Men’s & Women’s Apparel, Juniors, Footwear, Clearance, and Fitting Rooms to drive sales and enhance Customer experience. Responsibilities include assisting with front-end operations, ensuring merchandise is well-stocked and visually appealing, and providing expert product knowledge. The Associate maintains a clean, professional environment, offers world-class service, and builds lasting Customer relationships.
Responsibilities
- Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors.
- Build lasting relationships that keep the Customer coming back.
- Seek out and engage Customers throughout the Soft Goods areas (Men’s and Women’s Apparel, Juniors, Footwear, Clearance, and Fitting Rooms).
- Maintain a working knowledge of all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc. and assist when needed.
- Assist in keeping Soft Goods areas merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
- Ensure all Soft Goods areas, equipment, and supplies are always maintained and operational.
- Maintain the Soft Goods area in a clean, professional presentation at all times.
- Demonstrate in-depth product knowledge of various Soft Goods categories and explain their features, benefits, and differences to Customers.
- Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
- Stay up to date on upcoming merchandising promotions and marketing events.
- Be a champion of the products and services offerings, and inform, educate, and promote offerings to Customers.
- Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities.
Requirements
- Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
- Must be able to maintain flexible availability, including nights, weekends, and holidays.
- Ability to quickly learn business acumen with appropriate training.
- Demonstrate strong self-accountability and a proactive drive for results.
Skills
- Strong listening and interpersonal skills.
- Good verbal and written communication skills.
- Ability to communicate cross-functionally.
- Basic computer skills with a working knowledge of Microsoft Office Suite.
- Ability to organize multiple priorities to meet deadlines and objectives.
Work Type
- Full-time
Experience Level
- Preferred retail sales, customer service or similar experience.
Education Level
- High School Diploma or equivalent.
Salary/Compensations
- 15.00 - 17.00 USD Hourly
About the Company
- At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business.
- As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization.
- Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.
Equal Opportunity
- PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
- We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status.
- Employment discrimination isn’t just unlawful, it violates our policies and is not who we are.
- Every associate at every level in the organization is prohibited from engaging in any form of discrimination.
- An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department.
- The law and our policies prohibit retaliation against anyone for making such a report.