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About the Role

We are seeking a Senior Director, Executive & Internal Communications to lead executive and employee communications programs that connect business strategy, leadership messaging, and employee engagement. This role will partner with senior leaders to develop compelling narratives, drive organizational alignment, and ensure employees understand and connect to Sprinklr's strategy, priorities, and transformation journey.

Responsibilities

Partner with senior leaders to develop clear, authentic, and impactful communications.
Lead the creation of executive presentations, leadership messaging, company meeting content, organizational announcements, and strategic communications.
Translate complex business priorities into compelling narratives that resonate with employees and key stakeholders.
Drive consistency and alignment across executive messaging and leadership communications.
Lead Sprinklr's internal communications strategy and editorial planning.
Develop programs and content that strengthen employee understanding of company strategy, priorities, and performance.
Manage and evolve communication channels, ensuring the right messages reach the right audiences.
Champion employee engagement and feedback mechanisms that promote dialogue and alignment across the organization.
Lead communications planning for major business initiatives, organizational changes, leadership transitions, and key company milestones.
Partner with leaders across the business to support transformation initiatives with thoughtful and proactive communications strategies.
Help shape and reinforce company narratives that connect strategy, innovation, customer impact, and culture.
Lead and develop a high-performing communications team.
Establish communications plans, processes, governance, and measurement frameworks that drive consistency and effectiveness.
Partner closely with Communications, People, Product Marketing, Brand, and executive stakeholders to deliver integrated communications programs.
Leverage AI-enabled tools and emerging technologies to improve efficiency, scale, and effectiveness.

Requirements

12+ years of experience in executive, internal, corporate, or strategic communications.
Significant experience supporting senior leaders in fast-paced, complex organizations.
Experience leading communications programs during periods of transformation, growth, or organizational change.
SaaS, enterprise technology, and/or public company experience preferred.
Experience working across global organizations and diverse employee populations.

Skills

Exceptional writing, editing, and storytelling abilities.
Strong business acumen and executive presence.
Ability to influence cross-functional stakeholders and drive alignment.
Proven ability to balance strategic thinking with hands-on execution.
Strong project management, planning, and prioritization skills.
Curiosity and comfort with AI and emerging communications technologies.

Location

US-based

Work Type

Full-time

Experience Level

Senior Director
12+ years

Salary/Compensations

$195,000 - $325,000

Benefits

Voluntary healthcare coverage in countries where applicable.
Paid time off to recharge and spend time with loved ones.
Open Mentoring Program.
401k plan with 100% vested company contributions.
Flexible paid time off.
Holidays.
Generous caregiver and parental leaves.
Life and disability insurance.
Health benefits including medical, dental, vision, and prescription drug coverage.

About the Company

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers.
Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM. Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. Create a culture of customer obsession, with trust, teamwork, and accountability.
Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase.
While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

Equal Opportunity

Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment.
We fervently believe every employee matters and should be respected and heard.
We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws.
We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.