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About the Role
The Shelter Resident Assistant provides support to shelter residents, helping to create a safe environment for clients. This role works alongside management, case managers, and intake coordinators to ensure paperwork is completed and clients have what they need for a successful stay.
Responsibilities
- Provide empathetic, compassionate, and non-judgmental assistance to families in crisis.
- Offer emotional support, actively listen, and build rapport with families.
- Assist, oversee, and implement daily shelter program and activities, including meal distribution, recreational programs, laundry room facilitation, programming, chores, room turnover, and other shelter activities.
- Assist with meal preparation, serving, and clean-up during designated meal times.
- Handle crisis situations calmly and efficiently, following established procedures.
- Work collaboratively with team members to address immediate concerns and ensure client safety.
- Enforce shelter rules and policies consistently and fairly.
- Maintain accurate and up-to-date records, including daily shift logs, incident reports, and rule violations.
- Communicate effectively with the shelter management team.
- Check email during every shift.
- Attend and participate in all mandatory meetings and trainings.
- Assist with intakes and discharges as necessary.
- Monitor facility, including answering phones, conducting rounds, and viewing cameras.
- Complete daily room inspections per shelter policies to ensure safety, cleanliness, and adherence to rules.
- Turn over rooms when clients leave, including laundry and cleaning as necessary.
- Assist coworkers with responsibilities as needs arise.
- Perform other duties as requested to benefit clients and programs.
Requirements
- Minimum of High School Diploma/GED required.
- Strong communication and interpersonal skills, including working with those in crisis and vulnerable populations.
- Basic computer skills required.
- Ability to obtain adult first aid/CPR certification.
- Ability to work in a changing and challenging environment.
- Must be able to occasionally lift loads of 30 pounds without assistance.
- Ability to sit, talk, and hear is required.
- Ability to climb stairs is essential.
Skills
- Communication skills
- Interpersonal skills
- Crisis management
- Record keeping
- Basic computer skills
- First aid/CPR certification (ability to obtain)
Location
- Ithaca, NY
Work Type
- Seasonal
- Temporary
- Full-time
Experience Level
- Entry Level
Education Level
- High School Diploma/GED
Salary/Compensations
- $25.00 - $26.00 Hourly
Benefits
- Shift Differential ($1.00 for Evening Shift)
About the Company
- Volunteers of America of Western New York is an EEO/AA employer M/F/D/V.
- We maintain a drug-free workplace and reserve the right to perform substance abuse testing as needed.
Equal Opportunity
- EEO/AA employer M/F/D/V.