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About the Role
The Employee Benefits Account Executive manages an assigned book of business, develops client relationships, and delivers solutions to grow and retain clients. This role partners with a Producer to develop and implement the client’s multi-year strategic plan, ensuring clients have the necessary support, tools, and resources to effectively manage their health and welfare programs. The Account Executive also acts as a liaison between the employer group administrator and insurance carriers.
Responsibilities
- Establishes and maintains strong business relationships with clients and insurance carriers.
- Maintains accurate and organized account files by appropriately documenting conversations and updating HUB computer systems.
- Acquires understanding of clients’ business and insurance objectives and critically analyzes and compares insurance plans.
- Apprises clients of other HUB resources, carrier/vendor offerings, and emerging industry trends.
- Assists clients with all billing issues, including auditing and reconciliation.
- Develops and communicates strategy for Market Analysis, analyzes results, reports to carrier partners/vendors, and negotiates with carriers.
- Ensures all services are implemented according to established project plans and client deliverables meet quality standards.
- Facilitates client introduction and coordinates with HUB Specialty Practice Teams.
- Gathers data and prepares/conducts presentations (Renewal/OE/Post Renewal Debrief).
- Leads implementation of new and renewal plans or programs.
- Leads resolution of escalated complex service issues between clients and insurance carriers.
- Maintains regular interactions with clients to develop relationships, advise of new product and service offerings, and obtain feedback.
- Manages the enrollment process, including meeting with clients/employees, completing applications, and following up with carriers.
- Partners with producer(s) to develop and implement clients’ benefits strategies, including designing benefit programs, performing financial analysis, and plan assessment.
- Prepares and/or peer reviews (and delivers, if applicable) the EB Comp Disclosure.
- Provides benchmarking/plan assessment data.
- Provides direction on contribution modeling with Business Analysts.
- Provides feedback to sales, account management, and marketing teams for future service enhancements.
- Performs QA Review on financial and communication materials prepared by the team.
- Responsible for strategic planning, including designing benefit programs based on client objectives.
- Seeks continued knowledge and stays abreast of changes in the insurance industry and external conditions, making appropriate recommendations to clients.
- Submits BOR letter to all carriers and follows up to obtain contracts, current renewal, and benefit descriptions.
- Updates open enrollment packets, including current benefits and rates, annually for clients.
- Works closely with Producers and other HUB personnel on client service, marketing, and renewal.
- Performs other duties and projects as assigned.
Requirements
- High School Diploma / GED; college degree strongly preferred.
- 5+ years of related benefit insurance industry experience (brokerage preferred) or equivalent combination of education & experience.
- Life & Health insurance License.
- Experience in managing wellness programs within large accounts preferred.
- Experience in self-funded account management preferred.
Skills
- Strong knowledge of employee benefits products and services.
- Knowledge of related legislation such as ACA, COBRA, and HIPAA.
- Confidence and demeanor to effectively interact with all levels within the organization.
- Computer skills including Microsoft Office Suite, Outlook, and agency management systems.
- Problem Solving: Ability to identify complex problems and develop and evaluate options to implement solutions.
- Critical Thinking: Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions.
- Ability to prioritize and organize multiple tasks and responsibilities.
- Ability to effectively and professionally communicate orally and in writing.
- Ability to develop and maintain strong client relationships.
- Ability to work effectively with insurance and service vendors.
- Ability to respond to customer needs, solicit feedback, and handle difficult customer situations.
- Ability to effectively work with a team and coach others.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Desire to learn and grow within the insurance industry.
Location
- North America
Work Type
- Full-time
Experience Level
- 5+ years
Education Level
- High School Diploma / GED
- College Degree
Salary/Compensations
- $150,000-185,000
Benefits
- Competitive pay
- Comprehensive health benefits
- Retirement savings matching
- Company-paid life and disability plans
- Generous paid time off
- Paid parental leave
- Wellbeing program
- Health/dental/vision/life/disability insurance
- FSA, HSA and 401(k) accounts
- Eligible bonuses, equity and commissions for some positions
About the Company
- HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada.
- We operate through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.
- Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients.
Equal Opportunity
- HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
- HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process.
- HUB International Limited participates in E-Verify.