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About the Role
This role is responsible for delivering a first-class hospitality experience to clients, lawyers, executives, and staff through the seamless coordination of catering, conference centre services, and meeting support. The position plays an important role in supporting high-profile client meetings, executive events, and firm functions where attention to detail, responsiveness, and discretion are essential.
Responsibilities
- Serve as a professional ambassador of the firm, providing a warm, polished, and responsive experience for clients, visitors, lawyers, and executives.
- Anticipate needs and proactively address requests to ensure a seamless hospitality experience.
- Support high-profile client meetings, executive functions, and firm events, exercising professionalism, discretion, and sound judgment at all times.
- Ensure all client-facing areas consistently reflect the firm's standards of excellence.
- Coordinate the setup, delivery, and presentation of catering services for meetings, conferences, and special events.
- Prepare and maintain boardrooms, conference facilities, and hospitality areas to ensure they are fully equipped, organized, and ready for use.
- Respond quickly to changing meeting requirements and last-minute requests while maintaining exceptional service standards.
- Assist with room setups, event logistics, and meeting support services as required.
- Maintain hospitality spaces, kitchens, coffee stations, and client lounges to the highest standards of cleanliness, safety, and presentation.
- Monitor inventory levels, coordinate supply replenishment, and support vendor relationships.
- Process invoices, maintain service records, and complete administrative tasks related to hospitality operations.
- Ensure compliance with food handling, health and safety, and firm service standards.
- Contribute to a culture of continuous improvement and service excellence within the Office Services team.
Requirements
- A passion for hospitality and delivering exceptional service to clients, executives, and colleagues in a professional, fast-paced environment.
- Experience in hospitality, conference services, catering, hotels, corporate offices, professional services, or other customer-focused environments.
- Strong interpersonal and communication skills, with a professional presence, sound judgment, and the ability to build positive relationships at all levels.
- Excellent organizational skills, attention to detail, and the ability to manage multiple priorities while remaining calm and responsive under pressure.
- Proficiency with Microsoft Office and other workplace technologies, combined with a proactive, solutions-oriented approach to service delivery.
- Flexibility to support occasional early mornings, evenings, and weekends as required.
- Ability to stand for extended periods and lift supplies or equipment.
- Excellent written and spoken English required.
- French considered an asset.
Skills
- Hospitality
- Catering
- Conference Services
- Client Service
- Communication Skills
- Organizational Skills
- Attention to Detail
- Microsoft Office Proficiency
- Problem-Solving
Location
- Toronto
Work Type
- Full-time
- Onsite
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- $44,300 - $59,900
Benefits
- Retirement savings plan with employer contribution
- Benefit premiums paid by the firm
- Telemedicine services
- Flexible health and wellness allowance
- Training and development programs
About the Company
- As part of a global legal practice, Norton Rose Fulbright Canada embraces a culture of excellence and client service, with a focus on flexibility, respect, diversity, and openness.
- They strive to create an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential.
Equal Opportunity
- We strive to create an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential.
- If you require any reasonable adjustments during the recruiting process, please inform us in the recruitment application. We will contact you to further discuss your need.
- Norton Rose Fulbright has a duty to accommodate those who are unable to get vaccinated due to protected grounds. For applicants who require an accommodation, please contact us to discuss further.