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About the Role
As the voice of TD, you’ll be passionate about understanding our customers. Whether you’re assisting in-bound callers with account inquiries, or resolving an issue by providing advice and recommending a TD product or service, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.
Responsibilities
- Make people’s day: consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutions.
- Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
- Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
- Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.
Requirements
- High School Diploma or equivalent
- Exceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concerns.
- Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
- Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
- Flexibility, resiliency, and a positive attitude when responding to challenging situations.
- Passion to assist customers in resolving unspoken needs by offering consultative advice
- Ability to work both independently and as part of a team.
- Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.
Skills
- Financial industry experience
- Service industry experience
- Communication skills
- Listening skills
- Multitasking
- Computer systems navigation
- Digital literacy
- Flexibility
- Resiliency
- Positive attitude
- Consultative advice
- Teamwork
- Integrity
Location
- London, Ontario, Canada
Work Type
- Hybrid
- Full-time
- Onsite (Training)
Experience Level
- Entry Level
Education Level
- High School Diploma
Salary/Compensations
- $45,700 - $61,000 CAD
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development programs
- Reward and recognition programs
About the Company
- TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches.
- Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.
- More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support.
- Our purpose is to enrich the lives of our customers, communities and colleagues.
- We are committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported.
- We are dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.
- We work hard to help open doors to a more inclusive and sustainable future for the communities we serve.
Equal Opportunity
- TD is committed to providing fair and equitable compensation opportunities to all colleagues.
- Growth opportunities and skill development are defining features of the colleague experience at TD.
- Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.
- The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
- As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
- We’re committed to providing the support our colleagues need to thrive both at work and at home.
- We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.
- Here at TD, we hire and develop the best.
- Our Commitment to Diversity, Equity, and Inclusion
- Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.