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About the Role

The Software Quality Assurance Technician is responsible for validating production software before deployment. The role develops and executes test plans, evaluates deployment requirements, documents test results and defects, supports issue resolution, and helps ensure software releases meet defined functional, technical, and business requirements. This position also supports RMA, inspection, and other quality processes, assisting with technical issue investigation, and helping ensure accurate records.

Responsibilities

Develop and maintain test plans, test cases, scenarios, scripts, and procedures consistent with project scope, requirements, and delivery timelines.
Perform functional, regression, integration, and acceptance testing of new software, enhancements, fixes, and system modifications before implementation.
Identify, reproduce, analyze, document, and track software defects and other issues involving program functionality, outputs, screens, interfaces, or content through resolution.
Review business and technical requirements to confirm they are clear, testable, and supported by appropriate acceptance criteria.
Participate in product and solution design reviews and provide input on functional requirements, product designs, schedules, risks, and potential problems.
Coordinate software release validation, deployment readiness, release documentation, and end-user notifications.
Review software documentation for technical accuracy, completeness, usability, and alignment with approved requirements.
Prepare clear test evidence, defect reports, test summaries, and release recommendations for project stakeholders.
Support or conduct end-user training when required.
Provide support for RMA, incoming inspection, and operational quality processes.
Test and validate software functions, forms, interfaces, reports, and system changes used to document returned material, inspection results, photographs, failure findings, nonconforming material, and disposition decisions.
Assist Quality, Engineering, Operations, and Customer Support with investigations into returned material or part discrepancies by reproducing system issues, gathering objective data, and documenting relevant software or workflow findings.
Support the accuracy, traceability, and usability of RMA and inspection records in designated quality, ERP, or ticketing systems, and communicate software-related risks, defects, or process impacts to appropriate stakeholders.
Perform other duties as assigned.

Requirements

Strong oral and written communication skills.
Ability to interpret business requirements, technical specifications, workflows, and acceptance criteria.
Working knowledge of software development and software testing lifecycles.
Ability to design repeatable tests, document objective evidence, and distinguish expected behavior from defects.
Ability to configure and troubleshoot basic networked systems, with a practical understanding of computer networking.
Strong analytical, problem-solving, time-management, and attention-to-detail skills.
Ability to manage multiple priorities, meet deadlines, and communicate testing risks or blockers promptly.
Self-motivated and able to work independently with limited supervision while collaborating effectively with cross-functional teams.
Working understanding of business processes and the effect of software changes on end users and operational workflows.
Ability to learn and support RMA, inspection, nonconformance, and material-disposition workflows.
Proficiency with Microsoft Office applications; experience with defect-tracking, test-management, ERP/MRP, or quality-management systems preferred.
Reliable, dependable, diligent
Highly organized with good time management skills
Task oriented
Attention to detail
Able to work under pressure and deadlines
Ability to multi-task and prioritize
Effective communication skills
Sense of ownership, urgency, solution orientated, collaborative and accountable.
Candidates for the position should be able to perform essential job duties in the described work environment with or without accommodation.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

Software development
Software testing
Test plan development
Test case development
Test scenario development
Test script development
Test procedure development
Functional testing
Regression testing
Integration testing
Acceptance testing
Defect identification
Defect reproduction
Defect analysis
Defect documentation
Defect tracking
Requirements interpretation
Technical specification interpretation
Workflow interpretation
Acceptance criteria interpretation
Product design review
Solution design review
Risk assessment
Problem identification
Release validation
Deployment readiness assessment
Release documentation
End-user notification
Software documentation review
Test evidence preparation
Defect report preparation
Test summary preparation
Release recommendation preparation
End-user training support
RMA support
Incoming inspection support
Operational quality process support
Returned material documentation
Inspection result documentation
Photograph documentation
Failure finding documentation
Nonconforming material documentation
Disposition decision documentation
Technical issue investigation
Returned material discrepancy investigation
Part discrepancy investigation
Objective data gathering
Software workflow documentation
Record accuracy support
Record traceability support
Record usability support
Quality system usage
ERP system usage
Ticketing system usage
Communication
Problem-solving
Time management
Attention to detail
Prioritization
Collaboration
Networking
Microsoft Office
Defect-tracking systems
Test-management systems
ERP/MRP systems
Quality-management systems

Location

Albany, NY

Work Type

Office environment
Test environment
Remote-office environment

Experience Level

2–4 years of experience in quality inspection, electronics testing, or RMA processing preferred.

Education Level

Associate degree in electronics, engineering technology, or a related technical field, or equivalent hands-on experience.

About the Company

Infinite Electronics is proud to be an Equal Employment Opportunity and Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to building a diverse workforce and we actively encourage women, minorities, people with disabilities, and veterans to apply.

Equal Opportunity

Infinite Electronics is proud to be an Equal Employment Opportunity and Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to building a diverse workforce and we actively encourage women, minorities, people with disabilities, and veterans to apply.