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About the Role
MEDA's Workforce Development team seeks a Client Navigator to assist job seekers in achieving their employment and career goals, economic stability, and overall well-being through client-centered strategies. This role is part of the Workforce team within the Asset Building department, utilizing an integrated service delivery model.
Responsibilities
- Supervise MEDA’s computer lab and support clients in utilizing computer equipment and community resources to apply for jobs and services.
- Follow client registration and intake protocols, assess needs and eligibility, and connect clients with services; support client reception responsibilities as backup.
- Facilitate workshops in assigned workforce and financial capability topics.
- Coach clients to increase job and career preparedness, including resume and cover letter, interview preparation, and job search.
- Actively support clients to reduce or eliminate job barriers and connect work-ready job seekers to employers and employment opportunities, and to vocational training.
- Provide financial coaching, including goal setting and action planning regarding budgeting, debt, income, savings, credit, and safe banking, and conduct follow-up.
- Activate community members through outreach, community events, and other organizing opportunities.
- Collect accurate client service data, maintain data current in data systems to ensure compliance and monitor the success of the program.
- Work effectively with other teams and with external partners.
- Participate in special projects as needed within MEDA and Asset Building programs.
- Perform auxiliary duties as assigned.
Requirements
- Excellent oral and written communication skills in both Spanish and English are required.
- Minimum of 2 years of experience providing educational or social services to community members with multiple needs.
- Proven experience providing excellent customer service and with de-escalation.
- Ability to explain and teach basic use of computers, email and online forms.
- Knowledge and proficient use of software technology, including but not limited to MS Office, Salesforce, and Google Suite.
- Demonstrated planning and time management skills, and ability to work in a fast-paced setting and adapt to changing priorities.
- Alignment with MEDA’s mission, passion for serving underserved populations, particularly low-income individuals, immigrants, and English learners.
- This position will require a background check and live scan.
- Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Skills
- Spanish
- English
- Customer service
- De-escalation
- Basic computer use
- Online forms
- MS Office
- Salesforce
- Google Suite
- Planning
- Time management
Location
- San Francisco, CA
Work Type
- Fully On-site
Experience Level
- Minimum of 2 years of experience providing educational or social services
Education Level
- BA or equivalent years of education or work experience is preferred
Salary/Compensations
- $72,100 per year
Benefits
- Comprehensive medical, vision, and dental insurance for employees and their dependents
- Generous paid time off - with a minimum of 20 days for new employees
- Employee Assistance Program that offers free financial or legal counseling to employees or their families
- Other forms of voluntary benefits
About the Company
- Mission Economic Development Agency (MEDA) is a non-profit organization dedicated to promoting economic development and job creation in San Francisco's Mission District.
- Founded in 1973, MEDA has a long history of serving the community by providing access to capital, technical assistance, and training programs for entrepreneurs and small businesses.
- We also partner with individuals and families to build lasting prosperity through housing stabilization, small business support, workforce development, financial coaching, and education support.
- Rooted in San Francisco’s Mission District, we’ve seen how economic opportunity transforms lives—and we’re expanding that impact to communities nationwide.
- Do meaningful work in an innovative workplace while being challenged for your professional growth.
- Joining MEDA means having meaningful experiences that develop achievers – from across the Mission neighborhood and from within our organization.
- We find meaning and fulfillment in our work as we see our community thrive and are driven to achieve better outcomes by challenging ourselves to innovate in our ways of working.
- We offer a market-leading benefits program that reflects MEDA's values and mission.
- We invest in people's lives and support our own people's health and financial well-being.